I have a Dell Axim X5. I don't remember when I bought it, but it was when Dell first came out with them. My issue is that when I touch the screen with the stylus, many times nothing happens. Other times it does ok, but then after about 30 secs of using it, the screen acts up again. I have tried a soft reset and even a hard reset. After both the screen is fine for a few minutes, but then starts acting up again. I have realigned the screen. It helped for a bit, but not long. I have not dropped it and I used to use a screen protector. I took it off when it was acting up. I thought it might be the protector, but it continued to act up.
Mine had a similar problem years ago. It got worse as time went on. I found the digitizer repair cleared the problem. It involves opening the PDA and placing a piece of celephane tape over the ribbon cable to the screen. A small hole is burned in the cable. Look that up and give it a try. what have you got to lose.
I have seen this before. It may or may not be the same problem but sometimes a crack can form in the digitizer (touch screen part of the display). The only way to fix it is to replace it. You can find them on-line or on ebay.
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Holding down the record button on these units turns the backlight on and off, since this is hardware controlled you should try this first.
If you've performed a hard reset and held down record then this is most likely a physical fault, check with Dell to find out your warranty status and find out about the availability of replacement parts.
Chances are there is a flash update on Dell's support site http:\\support.dell.com that will take care of this issue.
Hope that helps!
A Soft reset will only minimize and temporarily suspend any running programs on your Axim.
If you are experiencing issues that require you to perform a Hard reset, refer to Dell Knowledge Base Article: