My Dyson DC17 Animal won't run in the upright position. Only runs when handle is down so, wand cannot be used.

http://www.dyson.com/medialibrary/Files/Dyson/Support/downloads/US/Floorcare/manuals/dc17_opmanual_usa%20pdf.pdf

http://www.dyson.com/support/dc17/dc17-animal/using-my-dyson-list/redirect-to-flo-dc07-gen-how-to-remove-a-blockage/flo-dc07-gen-how-to-remove-a-blockage/redirect-to-flo-dc17-wand-suction/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose/redirect-to-flo-dc17-check-the-hose/flo-dc17-check-the-hose/flo-dc17-check-u-bend-for-blockages

http://www.dyson.com/support/dc17/dc17-animal/diagnosis-root-menu/dc17filterwashvid/flo-dc17-wand-suction/flo-dc17-remove-the-wand-from-hose - This should help you!

I’m happy to help further over the phone at https://www.6ya.com/expert/charles_6bf94c079488b145

Hi Richard,

I'm sorry to hear you're having difficulty with your DC17. The issue you've reported sounds very unusual, and we'd appreciate the opportunity to provide further assistance. Please give our customer Helpline a call on 1-866-693-9766 - alternatively, if you email us at [email protected] , someone will be in touch as soon as possible to discuss this with you.

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

If you've noticed a blockage in your DC17's wand, you should be able to remove this using something like a garden cane to dislodge it, after separating the wand from the end of the hose. Take care not to damage the wand when you do this.

You may also want to run through the troubleshooting steps shown in our online Support guide to make sure there are no other blockages in the machine:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

If you'd like any further assistance or advice, please call our Helpline on 1-866-693-9766, or email us at [email protected].

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

When you lower your DC17's handle into the vacuuming position, a second motor which powers the brushbar will switch on, which will make the machine sound a little louder than when it's standing upright.

However, if you're concerned that the noise the cleaner is making is unusually loud, I'd encourage you to get in touch with us directly - we'll be able to run through some troubleshooting checks over the phone to help resolve this.

You can reach us on 1-866-693-9766 - or if you email your contact details to [email protected], someone will be in touch as soon as possible to provide assistance.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hi there,

I'm sorry to hear you're having difficulties with your Dyson. If the machine won't run at all, I'd encourage you to give us a call free on 1-866-693-9766 so we can run through some troubleshooting with you - we may be able to resolve the issue right over the phone.

Best wishes,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC17. You should find the cleaner reclines easily into the vacuuming position when you place one foot on the cleaner head and tilt the handle back. If it won't do this, you might want to try using a little more force than usual in case the upright lock mechanism has jammed.

If this doesn't seem to help, or if you're hesitant to try this, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to [email protected], someone will be in touch as soon as possible. We'll look forward to hearing from you.

Kind regards,

Jack
Dyson Online Customer Support

Hi there,

Sorry to hear you're having difficulties with your DC17. If the suction through the hose doesn't seem to be as strong as usual, you may find you have a blockage somewhere in the wand or hose. These are really easy to check for and remove - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=969&product=DC17-ANIMAL

Hopefully this should resolve your issue. However, if you've been through the steps shown in the guide and are still concerned, please get in touch with us directly so one of our experts can run through some troubleshooting checks over the phone with you. You can call us free on 1866MYDYSON, or email [email protected].

Kind regards,

Jack
Dyson Customer Service

Hi its Darran at Dyson.

It sounds as though your wand/hose assembly is blocked. Try following the blockage procedure in your user guide or visit our website's support section where you can use our self help guide to diagnose problems.

www.dyson.com

Kind regards
Darran
Dyson Customer Service

make sure your handle is snapped in all the way on to the machine, that will release the clip on the hose to allow for the wand to slide in.