Question about Western Digital My Book Essential Edition (WDG1U5000N) 500 GB Hard Drive

3 Answers

Western Digital My Book freezes computer on boot up.

My computer freezes up when I go to boot it up while the Western Digital My Book (1TB) connected in the USB drive. My operating system is Windows XP and it freezes on the Windows blue screen. Any solutions?

Posted by trix100 on

  • 14 more comments 
  • Anonymous Sep 01, 2008

    Just got it at costco, and have the same problem. Installed the drivers from WD, and still no luck. Only I am using firewire, and have not tried USB (due to speed). Here is the driver.txt that came with the WD firewire driver.

    This executable will install the 1394 SES Driver (WDC SAM) needed by the Firefly 1CS & 1Q.

    This installer should also be backward compatible with the Galaxy 2T.

  • smtt771 Sep 20, 2008

    I have the exact same problem. I am running XP MCE through USB. I've played around with all BIOS options, but no luck. I was going to buy a firewire card to see if that would work, but it seems not.


  • Anonymous Oct 25, 2008

    I have a WD MyBook 1TB with USB, Firewire and eSATA Connections. I use eSATA Connection!
    On Boot of Windows XP I get a Blue Screen: Reason is incompatible ACPI BIOS (has to be upgraded). This doesn't happen with other eSATA Disks!
    If i connect the disk when the computer is up, everything is o.k.!

  • Anonymous Nov 11, 2008

    same here.

  • Anonymous Nov 17, 2008

    My Book freezes computer on boot up

    In the system BIOS, disable the Boot from USB device option and the USB Legacy Support option. Doing this will allow the PC to complete the boot process to the internal hard drive and allow you to enter Windows. If this does not work for any reason, you should boot your PC before connecting the USB drive. Once the computer is fully booted into Windows, connect the USB drive and wait for the operating system to detect the drive.

  • Anonymous Jan 01, 2009

    I have the 250GB WD My Book connected to a USB 2.0 under XP service pack 3, and have the same problem the boot hangs, so I usually fire it up afterwards which is less convenient. I've also noticed that my 8Gig USB stick also causes a similar delay in bootup though for a shorter period. It's as though it is checking the memory on these devices. I've never timed the WD as I don't have that much patience!

  • Anonymous Jan 05, 2009

    I also have a My Book Home edition 1TB drive.
    Mine is connected with Firewire.

    The logo boot screen stays up and XP never comes up when the drive is online. I have not yet tried disabling the bios boot options mentioned in another post, but I think it is lame to have to turn that off. especially since this is not USB for me.

  • Anonymous Jan 06, 2009

    Same problem with a WD MyBook 500Gb...   difficult recognition by system (Xp). Only 1 out of 20 connections....  ???  and when it works usually comes to a system crash within 3-4 hrs.


  • Anonymous Jan 07, 2009

    i have the same problem. when i try to use my 500 gb external drive my book i get an BSoD. - xp sp2.

  • jah0 Jan 26, 2009

    Just for the record, the OS is irrelevant. This happens to me with Vista 64 Ultimate, as well. This is on a Dell Inspiron 530. I am guessing (since it happens before the system starts loading the OS) that the bios switch is the only viable solution.

  • Anonymous Feb 07, 2009

    I have the same problem. I strongly suspect the system is attempting to boot from the Life Book. This problem started only when I started changing drive letters.

  • Anonymous Feb 26, 2009

    I have had the same problem though now I am having trouble starting my pc at all...

  • Anonymous Mar 01, 2009

    i think its xp3...

  • Phillipm58 May 04, 2009

    With the WD External HD connected to computer through USB Cable, computer freezes on startup. The gentleman who stated the issue of the legacy USB switch being diabled in bios is correct. Use a regular connector for mouse and keyboard and lose the legacy USB in the bios. It works.

  • Anonymous May 09, 2009

    I have other USB devices that won't work if I disable the USB Legacy Support.
    In Fact, in my notebook bios thr'es no such thing as USB Legacy Support.
    I own an Asus A4BL with pentium 4 at 3,2 gb, 2Gram, Win XP.
    My hard drive is a Mybook Essential 1TB

  • Anonymous May 11, 2010

    it contines to boot fine without the usb drive plugged in ?



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Mine boots fine if I unplug (better yet, hold the flat button down on the back for about 5 seconds, and it will turn off).

Posted on Sep 01, 2008



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I had this prob as well - disabling usb legacy support in bios setup worked a treat

Posted on Feb 05, 2009

  • J K Sep 28, 2010

    That's really brilliant, but I don't have ANY way to disable legacy USB support in BIOS on my Acer Aspire 5920G notebook. No other ideas?

  • J K Sep 28, 2010

    That's brilliant indeed, by I don't have ANY obvious way to disable USB legacy support in my bloody simple BIOS in an Acer Aspire 5920G notebook. Any other ideas, anyone?




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I have had this problem in the past with my external harddrive. You have to go into the bios and turn off legacy usb. But if you have a usb mouse or keyboard (wireless or wired) they won't work. But your pc should bootup with the harddrive plugged in. This was how I fixed the problem with my WD My Book 750GB but I can't promise it will work with anything else. BUT DON'T TURN OFF LEGACY USB IF YOU HAVE USB MOUSE OR KEYBOARD!

Posted on Apr 08, 2009

  • Anonymous Apr 08, 2009

    Apologies, I must have missed reading solution #1 even though I thought I read it through.


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