Television scrfeen will not go back to normal, seems to be stuck on either a wide setting or stretch, have tried to go through controls and fix manually but it doesnt work

Um, Ok, let's try this again....
My TV screen is too wide/tall....i.e., if there are subtitles I can only see the first sentence, people's heads get cut off etc. Like I said I went through the controls and tried to do it manually(set it to normal repeatedly) and nothing happened. Basically, what you just told me to do I had told you I had already done. SO, aside from going into the settings(which, sorry, is the obvious thing to do and has been done over and over again and didn't work or I wouldn't be asking) can you give me ANY indication as to what I might be able to do to fix the ratio on my screen? I sit the way the cables are set up in the back, at this point the only wa I even get a picture on the screen it needs to be set to the comp setting as opposed to the TV,Cable,AV settings....I'm just irritated so sorry if I seem crabby, I just want to watch a movie where I can see the heads of the people on the screen,grrrrr. Thanks. Um, Ok, let's try this again.... My TV screen is too wide/tall....i.e., if there are subtitles I can only see the first sentence, people's heads get cut off etc. Like I said I went through the controls and tried to do it manually(set it to normal repeatedly) and nothing happened. Basically, what you just told me to do I had told you I had already done. SO, aside from going into the settings(which, sorry, is the obvious thing to do and has been done over and over again and didn't work or I wouldn't be asking) can you give me ANY indication as to what I might be able to do to fix the ratio on my screen? I sit the way the cables are set up in the back, at this point the only wa I even get a picture on the screen it needs to be set to the comp setting as opposed to the TV,Cable,AV settings....I'm just irritated so sorry if I seem crabby, I just want to watch a movie where I can see the heads of the people on the screen,grrrrr. Thanks.

Hi, There is another thing you can try. Set the TV to 720p instead of 1080p. Hope this works for you. Good luck. Hi, There is another thing you can try. Set the TV to 720p instead of 1080p. Hope this works for you. Good luck.