Have a app 3 month old Toshiba Satellite 655D S5120 and it got viruses. I need to reinstall Win7 back tot he factory box state but I didn't create any DVD's. I thought there was a hidden partition and I could access it, but I see no way too. Some I can't access it from the desktop, nor from the F8 key options. Nor does holding down the 0 key work at startup. Why can't Toshiba get all their computers to go to the restore screen the same way? Anyhow, how do I access the hidden restore partition upon startup for this computer?

Go to BIOS setting through the Bios setting Key eg F2 and click on file then select set to Default.

check the anti virus or your windows firewall,if they are not the cause,uninstall suspicious pro
grams...

Restore Toshiba to Out of the Box Condition
If your model Toshiba laptop has a Restore partition on the hard drive then follow these steps to restore your Toshiba to the Out of the Box condition.
1. Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on
your notebook.
2. When the machine Starts beeping; release the 0 key.
3. When prompted by the warning screen; select Yes to continue with the system recovery.
4. Select Recovery of Factory Default Software; click Next.
5. Select Recover to out-of-box state. 6. Click Next again.
7. Click Next to Start recovery.
8. Restart the Toshiba laptop when there restoration process finishes running. Follow the prompts that appear on the screen to set up the laptop's date, time and language settings.

You cannot add more RAM that the recommended max. specified by the manufacture.
If you could install more than it 8Gb, either the laptop won't work OR it cannot access more than 8Gb of RAM.

Take the laptop back "asp" you should not be getting messages on the screen, it indicates device issue and maybe a bigger problem.

If your model Toshiba laptop has a Restore partition on thehard drive then follow these steps to restore your Toshiba to the Out of theBox condition.
1. Press and hold the 0 (zero) key and at the same time, tap the power buttononce to switch on
your notebook.
2. When the machine Starts beeping; release the 0 key.
3. When prompted by the warning screen; select Yes to continue with the systemrecovery.
4. Select Recovery of Factory Default Software; click Next.
5. Select Recover to out-of-box state. 6. Click Next again.
7. Click Next to Start recovery.
8. Restart the Toshiba laptop when there restoration process finishes running.Follow the prompts that appear on the screen to set up the laptop's date, timeand language settings.

If your model Toshiba laptop has a Restore partition on thehard drive then follow these steps to restore your Toshiba to the Out of theBox condition.
1. Press and hold the 0 (zero) key and at the same time, tap the power buttononce to switch on
your notebook.
2. When the machine Starts beeping; release the 0 key.
3. When prompted by the warning screen; select Yes to continue with the systemrecovery.
4. Select Recovery of Factory Default Software; click Next.
5. Select Recover to out-of-box state. 6. Click Next again.
7. Click Next to Start recovery.
8. Restart the Toshiba laptop when there restoration process finishes running.Follow the prompts that appear on the screen to set up the laptop's date, timeand language settings.

When your Toshiba Satellite laptop goes on the fritz, there are several instances where the best solution is to delete everything and start over. If your system frequently crashes or you can't remove a specific virus, you may want to restore the laptop back to original factory settings. While the easiest way to restore the system is to use the operating system restore disc, it is possible to restore the system without it. Each Satellite laptop also includes a hard drive recovery utility that lets you restore the operating system without the restore disc.

1.Take account of any files or programs you still want to use after the Toshiba laptop is restored back to its factory settings. Transfer the files to a backup location, such as a USB flash drive or external hard drive.

2.Restart the Toshiba Satellite laptop's operating system. Wait for the Toshiba logo to appear on the screen.

3.Press the key that brings up the hard drive disk utility menu. Depending on the specific model of your Toshiba Satellite laptop, the key will either be "0," "F1," or "F8."

4.Press "1" or click "Restore Original Factory Image." Click "Yes." Select "Next" to begin the restoration process.

5.Restart the Toshiba laptop computer when the restoration process finishes running. Follow the prompts that appear on the screen to set up the laptop's date, time and language settings.

6.Transfer the backup copies of the data you saved earlier back to the Toshiba's hard drive. Re-install any programs you need, such as your software firewall or anti-virus tool.

I hope you find it very helpful. Thanks.

Is still there Win7 working with your laptop ? As i can get you that you have reinstalled your Laptop with Win7 and you cant access your old software and setting from the original as it was shipped to you am i right ? And you want it back to reset to the old setting ? For that you can use the CD/DVD you might have got with your laptop ?

Depending on what kind of problems the virus is causing, you have a few different options.

If the virus has only wreaked havoc on the operating system, you can reinstall it. Toshiba laptops do not come with a recovery CD. Instead, Toshiba provides a way for you to restore the computer's OS to its original factory settings through the boot menu. The details on how to do this for your make and model can be found here: http://aps2.toshiba-tro.de/kb0/HTD9102IR0000R01.htm

If the virus has somehow managed to prevent you from getting as far as the boot menu, or if the virus has destroyed the Toshiba factory settings backup, then you will need to contact Toshiba and have them replace the operating system. If you are under warranty, this will be of no cost to you.