A few problems could be present. You may be low on battery. Make sure your camera battery is charged. Second, make sure you are using the correct cord to download. Third, make sure the cord is plugged into the computer. Restart your computer. Then, when your camera is turned off, plug the cord into the camera. Turn the camera ON. This should work. If not, there may be a problem with the cord or with the camera, or your software.
As a last resort....
If your camera works fine otherwise, you can purchase a memory card reader and retrieve your images that way...or take them into the drugstore photo department and have them printed or put on a disk for you.
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