One of two error messages comes on: (1) 5C10 or (2) 6A00, as well as the yellow alarm button and it won't print. I couldn't find anything in the path of the print head holder. PLEASE HELP! Thanks.

I have an Error message showing as, 6A00 also. I cannot find anything in my manual telling me what the error code involves. I cannot troubleshoot the error if it does not indicate where the problem is. Currently, the inUse/Memory light is on, along with the yellow Alarm light The copy light is flashing, along with that yellow Alarm light. I was receiving a multi page fax from my tax consultant, when a paperjam occured. I quickly assumed that the fax info that I was seeking would go into memory, and I pressed the Stop/Reset button. I immediately opened the compartment to release the paperjam and cleared up the problem and resumed the ongoing fax info. Another paperjam occured and I did a repeat of the above solution., only this time I noticed a felt insulator that is directly under the feeder roller where the fax sheet information is released was exposed. I again pressed the Stop/Reset. When I opened the machine again, I noticed that the printhead did not return to the center, as usual. I also noticed that the "copy" button was the button flashing and not the "fax" button, so I turned off the machine again. Turned on the machine (by the way, I had also turned off the machine each time, after I had pressed the stop/reset) tried to press the "Fax" button to resume receiving the fax info., but the button would not switch from "copy" to "fax". The error notice shwoed up as "6A00". I cannot get the machine to do anything now except flash the yellow alarm, flash the green "copy". I am not sure of my warranty status at this particular time. I have had the product probable a year...maybe a little bit longer. I cannot get help at the place where I purchased the machine. They just tell me to come back in a few days because the are very busy with a lot of other customers trying to purchase products???? WHAT TO DO? I have an Error message showing as, 6A00 also. I cannot find anything in my manual telling me what the error code involves. I cannot troubleshoot the error if it does not indicate where the problem is. Currently, the inUse/Memory light is on, along with the yellow Alarm light The copy light is flashing, along with that yellow Alarm light. I was receiving a multi page fax from my tax consultant, when a paperjam occured. I quickly assumed that the fax info that I was seeking would go into memory, and I pressed the Stop/Reset button. I immediately opened the compartment to release the paperjam and cleared up the problem and resumed the ongoing fax info. Another paperjam occured and I did a repeat of the above solution., only this time I noticed a felt insulator that is directly under the feeder roller where the fax sheet information is released was exposed. I again pressed the Stop/Reset. When I opened the machine again, I noticed that the printhead did not return to the center, as usual. I also noticed that the "copy" button was the button flashing and not the "fax" button, so I turned off the machine again. Turned on the machine (by the way, I had also turned off the machine each time, after I had pressed the stop/reset) tried to press the "Fax" button to resume receiving the fax info., but the button would not switch from "copy" to "fax". The error notice shwoed up as "6A00". I cannot get the machine to do anything now except flash the yellow alarm, flash the green "copy". I am not sure of my warranty status at this particular time. I have had the product probable a year...maybe a little bit longer. I cannot get help at the place where I purchased the machine. They just tell me to come back in a few days because the are very busy with a lot of other customers trying to purchase products???? WHAT TO DO?

tengo mp530 y cuando quiero imprimir sale el error 6A00 y error en pantalla 5C10 la luz amarilla de alarma parpadea.



que puedo hacer para corregir este error? tengo mp530 y cuando quiero imprimir sale el error 6A00 y error en pantalla 5C10 la luz amarilla de alarma parpadea.

que puedo hacer para corregir este error?