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When I try to add music, it says the player is disconnected with the options to skip or skip all.When I try to add music, it says the player is disconnected with the options to skip or skip all.
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The 260 you can remove the screws on back cover and remove the battery and replace to reset, not sure on the 250, you might also want to go their website and download the latest firmware updates.
The songs are in the wrong format or have expired licenses
There are 2 ways to format an mp3 player - if you were formatting the mp3 player from "My Computer," then try reformatting from Windows Media Player instead - I have a "tips and tricks" entry on How to Format an Mp3 Player for details If that doesn't work, then double-click on My Computer, double-click on the Sansa player, and go to the various folders that it lists - music, voice, etc. Delete the songs ONLY - do not delete the dat, bat, ini, inf, or other system files
Have you gone to the mp3 player in my computer?
windown media player doesnt normaly put them into the music folder it usually just puts them on them front page.
If they are there try putting them into the music folder, and that should work.
I would recommend you to use the device itself to format it and see what happens...if that doesnt solve the problems go to the sandisk site to get a firmware upgrade...here is the link below..
Sounds like you have a few different problems, thankfully its easy to resolve.
Run the recovery tool from the SanDisk website, select FORMAT when prompted.
http://sandisk.com/assets/file/downloads/firmware/e200fw01.00.12.exe
Best of Luck.
(this only works with non Rhapsody devices, annotated by an 'R' or the word Rhapsody on back)
When I try to add music, it says the player is disconnected with the options to skip or skip all.
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