Since a loose thread from a throw rug got caught in the rotator brush (and was removed), the rotator is no longer moving, and as a result, not picking up dirt as effectively as in the past. This has happened before and we have always been able to simply pull the loose thread out and use the vacuum again, but it is not working this time. Thanks.

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has not work properly. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first lets focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Bissell replacement parts for your Bissell vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=bissell

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

While not removing rollers, my method of cleaning them involves regular attention to prevent build up. Sometimes long hair or threads get wound so thickly & tightly the roller gets stuck & won't turn. If I can't unwind enough by pulling a few threads at a time, I'll cut a bit & pull it away a bit at a time until the mess pulls free. This is especially tedious if it gets caught at the edges in the rotation mechanism. That can be one piece of thread at a time, tugging gently & cutting away the jam until you can free it. As for the brushes themselves, sometimes a wide toothed comb will clear clumps of pet fur & rug lint from each strip of brush on the rollers, making it easier to see & remove long, wound tightly tangles.

Hello, this is Ava with Think Crucial.

There are a number of reasons why your brush roller has stopped moving. General maintenance to your vacuum is crucial and will help it work at peak performance.

First things first let's focus on the brush roller. Unplug the vacuum and turn it on its side. Look for any noticeable clumps of debris or hair strands that may be caught in the brush roller. Remove these obstructions, probably best to do so with a scissor if it's hair or long pieces of carpet fibers. After removing the debris try manually rotating the brush roller to uncover other hidden clogs. Another thing to take note of is the condition of the bristles on the roll itself. Are they loose or worn down? These are signs that your brush roller is in need of replacing.

While checking out your brush roll you might as well take a look at your vacuums belt. Your belt should be replaced about every three months. After regular usage, the belt will stretch out, lessening the tension on the brush roller. Lesser tension diminishes the brush roller's turn rate and speed. If the belt feels loose then it certainly is affecting your vacuums suction as well as your brush roll not moving at all.

You can purchase a wide variety of high quality Miele replacement parts for your Miele Vacuum direct from Think Crucial with free shipping and an exclusive 10% coupon for Fixya.com readers, use code: FIXYA10

https://www.thinkcrucial.com/search?type=product&q=miele

I hope this was helpful.

Ava B.
Think Crucial Customer Care
http://www.thinkcrucial.com/

Hi there,

Your DC24 is equipped with a sensor which shuts off the brush bar if something jams it. You can reset the machine by following the steps shown in the video below. You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc24/dc24-multi-floor/my-machine-is-not-working/my-brushbar-is-not-rotating/stabiliser-check

Please note, the brush bar will never rotate when the machine is standing upright, so make sure you recline your DC24 into the vacuuming position before testing it.
If you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

First remove the bottom rug plate. Some have screws, but most have tabs holding it in place. The upper plastic cover must also be removed. Pull off the rug heigth indicator knob first. The upper cover is held in place by 4 tabs along it's outer sides. Look for little arrows in the base that indicate the location of the tabs, and pop them loose with a screwdriver. The upper cover should now lift off. Place the new belt ( # 38528040 or package # 40201190 ) around the brush assembly and put the brush back in. Now you must hook the new belt with a strong screwdriver and stretch it up and around the motor shaft. This will require some strength, as the belt must be stretched a considerable distance. Turn the brush with your fingers prior to replacing the cover, to be sure the belt is centered, and not caught between the brush and the base housing.

Check to see if there is a reset button on the head. This protects the machine for times like you described. When something jms up the reset button will turn ofdf th machine. Simply push the reset. Hope this helps, Chris

nylon belt in center of brush underneath . not a hard belt change.

Sounds like you need a new belt

Hey there scrappy13, I would suggest you unplug the unit, turn it upside down and remove the bottom plate uncovering the brush assembly. Inside there should be a belt which drives the spinner brush. If that is in tact, then the brush itself may have been unseated when you pulled the rug out. It should be obvious to find the correct placement. Reseat, ensuring the belt is attached properly to the motor as well as the brush. If the belt has broken, a replacement is available at a registered repair facility. Good Luck!