My hot sync was working fine and now it will not communicate... I have tried everything listed on your website but nothing seems to work please help

I got the reset card from Palm and it worked. I called the technical support number (the one that they say they will charge you for each call if you are out of warranty) and after being on hold for 45 minutes told them that I needed the reset card. They sent the card and didn't charge for the reset card or the technical assistance call.

Tried calling Palm. After 30 minutes on hold I got a real person and they will send the reset card at no charge. They didn't offer this option but I specifically asked for it. I sure hope it does the trick.

I called Palm and had them send me a Palm Reset Card. I found this information in another thread and had to call Palm to ask for the Reset Card. They will take your call no charge and send you the Palm Reset Card no charge. It worked beautifully!! None of the support people at Palm seemed to be aware of this fix, though.

My Palm stopped syncing on both my work and home computer at the same time. I have been syncing fine with XP and USB. I found a thread where someone mentioned getting Palm to send you a Palm Reset Card. I called Palm and they didn't offer this solution, but I asked for the Palm Reset Card and it worked beautifully! They took my call and sent the Reset Card no charge. Unfortunately, nobody at Palm seems to know about this solution.