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My vacuum will work for 5 minutes or so, then shut off. I will have to wait another 5 or 10 minutes, then it will turn on again, only to shut off after using it. Please help!
This is from the Dyson web page:
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Thermal cut out
Most Dyson vacuums have a built in safety system that stops the machine if it
begins to overheat. This usually happens because the filter needs washing or
your machine is blocked. If your machine turns off on its own, unplug it and
leave it for at least an hour to cool down. Remember to check the filter and
look for blockages before re-starting. Any non- domestic use may adversely affect the filter performance
such as vacuuming up plaster dust.
Sounds like your vacuum is overheating. Check the above.
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I'm sorry to hear you're having difficulties with your DC17. From what you've described, it sounds as if the thermal cutout feature is shutting the machine down to prevent overheating. If you've already tried washing the filter and are still experiencing the issue, I'd encourage you stop using the cleaner and to contact us directly so we can help. You can call us free on 1866MYDYSON, or email [email protected]. We'll look forward to hearing from you.
Your Dyson is designed to cut out if it becomes overheated, and it then takes about half an hour to cool down properly. If you don't resolve the problem, it will soon cutout again. Clogeed filters or other blockages are the usual cause of cutting out, but there are others, for example, incorrectly fitting valves, or broken belt. You need to do more cleaning. Follow the step by step instructions for your model, which can be found here. http://www.dyson.co.uk/support/help.asp?article=51&product=DC07-ANIMAL
You will be following a path for solving cutting out when you are using the machine, and I would be surprised if you can't fix yours.
The "hidden" filter at the base of the unit is the HEPA filter, there is another filter on the side of the vacuum that you can remove and wash with water. Make sure that is washed out. If it's too dirty it will restrict air flow and the motor will overheat.
It MAY be a clutch issue. I had a similar problem with my DC07 Animal recently a posted a solution elsewhere on this site, but here's the summary. To reset the clutch on my model, recline the vacuum, turn it on it's side and slowly change the carpet/bare floor knob from one setting to the other about 6 times. This apparently reset the clutch and now it works fine. You may also wish to call DYSON. They're very helpful and walk you through troubleshooting before recommending servicing. Their number is 1-866-693-9766. They'll need your model and serial number (located on bottom of uinit).
I have had this problem on two dysons and have solved it by replacing the so called lifetime pre-filter. The problem is not the washable blue sponge but the material gauze filter in the plastic surround.
To see if this is your problem try removing the whole filter (i.e. the filter with the blue sponge inside - you need to remove both bits not just the sponge).
If you do a quick vacuum test for a few minutes then see what effect this has on the suction.
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