Hi there,
Sorry to hear about the problem you're having with your DC28. You should find the cleaner reclines into the vacuum position easily when you place a foot on the cleaner head and lower the handle. If it's not doing this, please get in touch with us free on 1866MYDYSON, or email [email protected]. One of our experts will be happy to assist you further.
Kind regards,
Jack
Dyson Customer Service
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