Sounds like you are using an incompatible ribbon. Please post the configuration for the printer which is on the left side under the cover (white sticker) and your ribbon part number. If you are sure both are correct you may have a defective print ribbon or your printer will need service.
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Error 01739 means that you loaded a wrong ribbon into the printer.
This ribbon is not supported.
This
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My cp40 card printer did not like the ink that datacard is sending instead of the original. The original ribbon was #552854-604 and the website is now saying that 535000-003 is the right ribbon, but when we replaced the ribbon it only printed in monochrome. I have half of my jr. high students without id cards at this point which is not a happy place to be. Is there a setting that needs to be changed with the new item number? Help!!!!!
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