Hello.
Try inserting it into a diferrent USB slot or if possible into a different computer. If you are still having the same problem, check the device manager and look for any yellow exclamation point (!). If you see a (!) in the Universal Serial Bus controllers, right click on it, then uninstall it. Restart your computer and then try again.
Does your mp3 player show any error code?
Update me if you are still having problems.
What is the version of the Internet Explorer you are using? Try making Internet Explorer as your "default browser". To do that, open you Inter Explorer, click Internet Options, then click the "Connection Tab" and then click "Make Default".
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I did what you suggested and put in a different USB port it still did not read it. When I had it on yesterday it showed that the firmware had been updated. There are no yellow exclamation marks. Now it want even install automatically so I went in under Windows Explorer to install and it tries to install then a message comes up that says minimum system requirements. No. 1 supported operating system: passed, 2 Internet Explorer: failed, 3. Windows Media Player: Passed. When I hit OK button it goes to another screen that says click on link below to download the latest version. Please install a version of Internet Explorer between 6 & 8 before attempting to install player. I have done this and it still says Internet Explorer failed. The player turns off when connected to the PC it does not show anything. I have been working on this for a week and now all my songs have been deleted. Please help.
I sent you a comment around 1am Fri. 7-22-11 and I am not sure if it went through.
I dont think my first comment went through.
I did what u said and put it in another USB port and now it will not install on the PC. It turns off when connected and there is no message on the player. There is no yellow exclamation mark. I have tried to go in under Windows Explorer to install it. When I do this a message comes up that says minimum system requirements. 1. Supported operating system: passed, 2. Internet Explorer: failed, 3. Windows Media Player: passed. When I hit the OK button it goes to another screen that says click on link below to download latest version. Please install a version of Internet Explorer between 6 & 8. I have don this and it still says failed. I have Windows Explorer. But Internet Explorer is not my primary server Mozilla is. so I will change it maybe that will help. Help Please.
I did the above and the MP3 player will not install even using Windows Explorer. It says that my Internet Explorer does not have the proper download but it does. Please help.
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