I just sent my camera to Pentax for repair under warranty. The 4-way tumbswitch and preview button have become un-responsive. They still work, but needed to be pressed really hard, which slowed nagivating through the menus and preview down quite a bit. I was afraid it would get even worse after the warranty was over in about 2 months and stop working altogether.
Anyone with the same problem? I have taken an estimated 2000 pictures so far with it. Will keep you posed on Pentax response.
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Re: Optio 33WR Sluggish Buttons
It's not built for diving and taking underwater pictures (although somebody on this forum did try using it for snorkeling, and it worked fine with no ill effects).
In my case, water got in because the battery door opened.
For intermittent dunking (even in turbulent water), or even for swimming it works fine.
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This is a very common problem with this model because the part is made of plastic. Unfortunately the camera must be disassembled in order to replace the part and I know the local service center in New York, Photo Tech is good at this. If the camera is still under warranty then you can either ship directly to Pentax located in Colorado or try the service center in New York. I suggest you contact them at www.phototech.com to find out price and turn around time for the repair.
Your camera has a lens error, this
is such a common fault that I hope you don't mind me pasting my stock
generic answer below. No point in reinventing the wheel!
Stuck lenses are probably the most common
reason that compact digital cameras get thrown away, but there's a fair
chance of recovering use of your camera again
The fault is
commonly caused by dirt or grit blocking the mechanism, or due to it
having suffered a recent fall. Another common cause is that the camera
was in a pocket or bag and the power button accidentally activated and
tried to open the lens against resistance. The mechanism may have simply
dislodged or there may be parts which have broken.
If your camera
is still under warranty and has definitely not been subject to misuse
then contact the Pentax service department in your country to find out about a free repair. If
the warranty has expired though a professional repair will far exceed
cost of replacing your camera. You will therefore have nothing to lose
trying to fix this yourself.
Please click here
and you will be taken to an excellent article provided by the Camera
Repair website. For the most part, you'll be guided on how to physically
manipulate your camera to try and clear the fault. Although the article
mentions Canon a few times, the advice applies equally to all cameras
with lens errors and is not model-specific.
If the link doesn't work then cut and paste the following address into your browser:-
luck, I hope you manage to use this information to fix your camera.
Please take a moment to rate the speedy and free answer I have provided for you and
any testimonial which you might wish to add is always welcome!
The problem is not solved. I've resigned myself to the fact that buying this camera was a huge mistake. Your response to my inquire for repair only suggested other web sites to visit. No clear solution. After researching other consumers who purchased this camera, its clearly a defective product that Pentax is unwilling to deal with. Consumers who still have a warranty for the camera were told by Pentax that there is nothing that can be done. I for one will not be purchasing any more Pentax cameras in the future.
I too have experienced problems with the buttons on my Pentax Optio 330. They have not been as dramatic as yours, but I believe they stem from the same problem. I talked to a Pentax Rep to indicated that this may be due to the main circuite board on the camera. Repair cost... Well lets just say that the first time it happened it was under warranty, and the second time, it's not... I'm not having it repaired... I'm switching brands.
To be fair I should say that when my Pentax has been working, it's been a fantastic little camera. I work in a retail environment selling cameras, and have noticed recently that almost all of the repairs we have coming into our stop has been the Pentax digital cameras. Because of this, I am getting a little worried and not repairing my camera.
No I don't believe it is your shutter, more than likely it is a LCD Screen problem. I would suggest you take your camera back to the shop where you purchased the camera and have it serviced under warranty.
I had a customer with an Optio 550 come in and it looked like every shot was taken through 'venetian blinds' and the problem was with the LCD Screen and the camera was sent back to Pentax and repaired under warranty.
It is not likely that camera drop damage will be covered under warranty.
But it never hurts to ask.
Regardless, you will need to contact Pentax about repairs.
Repair location information should be in the documentation that came with the camera.
Their website shows service centers:
Camera drops are not uncommon.
Sorry to hear yours was damaged.