There are a few reasons that you are having this problem.
It's possible that the hose that supplies the water is blocked. If the drawer and powder are totally dry, the solenoid that supplies the water to the detergent drawer may be bad. Some machines use hot water to dispense the detergent and cold water to dispense fabric softener, so both must be available to that type of machine regardless of the wash/rinse temperature selection.
I'm not familiar with Hoover. If you open the drawer and see a tab that stops the drawer, depressing the tab may allow the drawer to be removed and cleaned at a sink. They are not dishwasher-safe and must be cleaned by hand.
If this does not help, please repost your question.
Good luck from Detroit, MI, USA.
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