It has either broken the starter spring, or the pulley has jammed in the flywheel, remove the cover screws and take away the starter, if the c ord then retracts it was jammed, if not, slacken the centre fixing screw, does it retract now , if so the centre post is worn, and the fixing screws is clamping the pulley before it bottoms out on the top of the post, if it still does not retract, remove the centre screw and pulley, check the spring behind has not broken, be careful as it is a long spring under tention.
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