I'm working for an app vendor and we have implemented some software on a large number of e830s.
We are now receiving reports of the PDAs hanging occasionally, and then upon soft reset, hanging again at the boot screen (blue). This persists for a while, and then eventually the device dies completely and refuses to respond to the power button or soft reset, despite being fully charged and plugged in.
The PDA then needs to be hard reset and reinstalled.
Anyone have any ideas what could cause this? Our software doesn't directly write to memory addresses or do anything particularly dodgy, though we do run a process to preload some libraries at boot time.
We can't replicate the problem, and haven't seen such symptoms on any of the dozens of other PDA models we have implemented in the past.
Seen anything like this before anywhere?
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Re: e830 hangs on soft reset
Believe me it is not easy to say what the problem can be. Your problem is very specific and I don`t believe that someone can give you some help because this “software” that you have implemented is unknown to other users.
I suppose that there must be some bug in software and after installation there is some memory error. I also know that e830 needs about 3 or 4 minutes for reboot.
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I use an e830 with a Holux GR230 without having any problems. The e830 uses already the latest stack from Toshiba so no need to upgrade. For the e800, hm depends on what kind of BT SD card you use, meanwhile Toshiba sells the BT SD3 card. Anyway, I would recommend to use the latest BT stack from Toshiba for your Toshiba BT SD card.
As far as I know it is not easy to do because the hardware is bundled with the software. How did your friend make it? As far as I know it is not possible to order it from service partner.
Check also Toshiba site and see what you can find in download area.