Question about eBay Auctions

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I have recently started a new ebay account. I have listed an item that sold but the customer didn't want to pay shipping fees after they clicked on pay now.... I went ahead and sent the customer an involice for $25.00 plus $20.00 shipping fees. When the customer relized that shipping wasn't included they asked for there money back. I believe ebay took the money back out of my paypal account and returned it to the customer. I went ahead and paid for the shipping using my paypal account in the amount of $20.00.... How can I cancel the shipping fee and get my money back? Is there a number I can call?

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An eBay customer representative will be able to tell you excatly what steps to take. Somewhere in 'my ebay' you will see a tab to contact them! Remember to always state the shipping cost clearly in the description of your items.

Posted on Jul 18, 2011


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5 Answers

How to successful selling things on Ebay?

Firstly, spend some time researching similar products on eBay and follow their bidding process. This easy step will ensure that you are able to understand and gauge interest in your product, and help you to determine a fair - and profitable - price. In addition, you can always find ways to improve the way you market your product by finding small flaws in your competition.
The more time you spend perusing the site the more prepared you will be to start selling on eBay.

Another suggestion to take into consideration is to learn all about shipping. As the seller, you have control. Some methods are clearly better than others, so you need to find the best one - taking cost and reliability into account. While shipping is not the most integral part to selling on eBay, a little bit of time spent learning about it will take you a long way.

Once your strategy for selling on eBay is in place, it is time to focus on appealing to the most potential customers - and turning them into buyers. In ecommerce, a picture really is worth a thousand words. Consumers truly do like to see things before they click the "buy" button. In order to be a successful seller, make sure you can obtain the most professional photographs of your product.

Source :

Nov 26, 2012 | Computers & Internet

1 Answer

I sold an item on Ebay.But Before I gave the customer a shipping charge.he payed througth paypal an amount which was less thanthe fee which the Post office charges.Because the actual fee is greater he...


FIrst you need to check your site preference if you allowed the buyers to edit the payment totals, if it is set up as yes you will need to disable it.

well, the buyer should pay whatever amount of shipping that you have placed in your listing. If the buyer will fail to do so, you can report this to Trust and Safety by using the link below
click the email us link at the bottom

It will be your discretion on what you can do about the buyer, you can issue refund and then add the buyer in the block bidder buyer list. Unfortunately, this buyer can still leave you negative so please do be careful in dealing with this type of buyer. You can grant the buyer's wish to cancel, file a cancel transaction and you will get the final value fee credit.

In the future, you may want to add a shipping table in your item description so that buyers will see it before they purchase your item.

I hope this helps you a little.

Aug 14, 2011 | eBay Auctions

4 Answers

I would like to open an put stuff on ebay to sell how do i go about starting this ??plus how do i go about gettin paid for items i sell??do i have to have anything special to be paid like credit card...

You can follow this process-
You will need to register for an eBay account before you can begin selling items. Go to At the top left-hand corner of the page, you will see links to "Sign in" or "Register." Click "Register," then enter the prompted information. Choose your username and password, and a secret question and answer. Enter your birth date. Finally, type in the numbers shown in the verification code and check mark the box to indicate that you agree with eBay's User Agreement Privacy Policy. Check to make sure all the information you have typed in is correct, then click "Continue." You will proceed to link a PayPal account to your new eBay account.May those link will help you-
Tips for successful selling on eBay.

Jul 09, 2011 | eBay Auctions

1 Answer

I don't know how to pay through paypal they ask me the email address or the phone number of the seller I need to pay for one Matrox DualHead2Go Model D2G-A2A Dual VGA Adapter for 49.99 and Paypal...

Hi carla410,

Depending on whether or not the seller uses eBay checkout, the steps to complete payment are different. If your seller does not use eBay checkout, they will send you an invoice or other payment instructions to help you complete your purchase.

To pay for an item when the seller uses eBay checkout:

1. Link your PayPal and eBay accounts, if you haven't already done so.

2. After you've won an item, click the Pay Now button. You can find this button in the listing, in the Purchase History section of My eBay, and in the confirmation email that you receive from us.

3. Check your shipping address. If any information is incorrect, click the Change shipping address link to update it. (The seller may require a credit card billing address registered with PayPal, sometimes called a confirmed address.)

4. Confirm the order details, including shipping and taxes. Click the Continue button. (If you have questions about the total cost, click the Request total from seller link.)

5. Select PayPal as the payment method.

6. Enter your PayPal log in information. If you don't already have a PayPal account, you can sign up.

7. Make sure that your shipping details, payment method, and order details are correct.

8. Click the Confirm Your Payment button to complete your purchase.

To link your PayPal and eBay accounts:

1. Click My eBay at the top of most eBay pages.

2. Click the Account tab.

3. Click the "PayPal Account" link on the left side of the page.

4. Click the Link My PayPal Account button.

5. You'll be asked to log into PayPal to finish linking your accounts.

Hope this helps.

Thank you for using FixYa.

Jul 05, 2011 | PayPal Accounts

3 Answers

Hello, my I.D. is bradbord my password is barb1950. I made a recent purchase of what was a radio, tube type, and it was listed as working. Well I am having problems with the radio, it doesn't work as...

First of all, change your password immediately. Anyone can enter your account now. Try then to contact and tell them your problem. They will probably give you their oppinion about this issue. I advice you not to send the radio back, he can fool you.

May 11, 2011 | eBay Auctions

1 Answer

Disconnected battery and cant get radio to work radio is a 4000 traffic

Photos of the Car Amp
1.Take a photo of the car amp you are going to sell. Make sure you take your photo in good light and close up. If there is a physical problem with the car amp, be sure to include another close up photo of the problem area.
2.Size the photo of the car amp using a photo editing program. Make sure the photo is cropped correctly and that everything you want seen in detail is seen. Crop out any extra background that is not needed.
3.Upload your digital photo to your web host or a site like Photobucket. Write down or copy and paste the photo url you will use in your car amp auction.
Setting up the eBay Auction
1.Log into your eBay account and click on the link for eBay motors. This section of the site is the best place to sell the car amp. Click on "Sell" and then "Sell Your Item" and decide if you want to sell at an auction or fixed price.
2. Choose the category. The best category to sell a car amp would be Parts and Accessories--- ar Audio and Video---Amplifiers. Click on "Continue" and type the title. The title can be the name brand of the car amp and can include any other information you wish up to 55 characters. Use the drop down box to choose the item's condition as new, used, or remanufactured.
3.Type in your description of the car amp in the box provided. Using HTML, you can include colored text and formatting in your description. Be sure to include all the information you can think of about the car amp-the brand name, the wattage, the size, anything you think a customer may like to know. Preview your description when finished to make sure it's correct, then click "Continue".
4.Price the car amp. If you are selling at an auction, you have the choice of what price to begin the auction. If your research has shown that $0.01 auctions have done well and gotten a good price, then start there. If you would rather not start at $0.01 and make sure you get something for your car amp, then start the auction a little higher, even as high as the price you are hoping to receive for it. If you are entering the car amp for a fixed price, you would enter the price in the box shown. Choose the duration of the auction. Seven days is the default choice..
5.Designate how many items you have. If you have more than one car amp and you want to be paid for each one, then enter the amount of amplifiers that you are selling. They will be sold one at a time. If you would prefer to sell a group at once, say a group of five, then you will click on "Lots" and enter that you have one lot with five pieces.
6.Type or copy and paste the picture url your hosting site into picture area. If you want the picture to be on the search results, you can choose the gallery option for a fee. Scroll down the page and click "continue"..
7.Choose the payment method. Paypal is the most popular and anyone selling on eBay should be using it. Type in your Paypal email address so you will receive the payment when the car amp is sold.
Finalizing and Previewing the eBay Auction
1Enter your shipping fees. You may want to ship to your home country only in order to avoid costly shipping and customs problems. To change the places you ship to, click on the boxes next to the country names to choose them. Don't charge a lot for shipping, but do charge enough to cover the actual shipping and packing material as well as your time spent packing and mailing.
2.Specify a return policy, such as refund within 30 days after return of the car amp. Under payment instructions, repeat once more the types of payment you accept and how they can send it to you. Click "continue".
3.Preview your auction and make sure it looks the way you want. At the bottom of the screen you will see your listing fees. Click "submit listing" and the auction for the car amp you are selling is finished.
Payment Receipt and Shipping of the Car Amp.
1.Payment for your sold car amp will go directly to your PayPal account. The customer's shipping address will be included with the PayPal information.
2.Prepare the car amp for shipping by using foam cut outs, sturdy boxes and other packing materials such as foam peanuts or shredded newspaper.
3.Pack the car amp securely within the box. Include a copy of the paid invoice, and write a thank you note to your customer. Tape the box, address it to the customer's address and ship it from your nearest post office.
4.Pay your eBay fees after the car amp has been shipped to your customer, and the rest of the money is yours to keep.

Mar 12, 2011 | Car Audio & Video

7 Answers

How do I sell some thing on E-Bay? what is needed and what steps do I have to take?

Go to and click on the the heading SELL in the upper right. This is a pull down menu. I suggest that you read each heading through to familiarize yourself with selling. You will read how to open an account, how to pay your fees, how to receive payment for an item and how to list an item, post a phot etc.. Ebay has a great selling system and easy instructions to follow.

Good luck to you and Thank you for using FixYa.

Dec 27, 2010 | eBay Auctions

1 Answer

Hi i just sold an item and the money from the item was posted into my account however the money from the shipping and handling was not?

Hi there!
Once your item is sold, the system will generate a fee for that which is called the final value fee. It is a percentage eBay took for successful completed listings but it will be taken away in your bank or credit card at the end or mid of the month depending on your billing cycle. (please check your invoice in the Account tab, right side invoices)
But if the shipping cost is not included in the invoice sent to the buyer, check your listing and make sure that you didn't choose free shipping. If your shipping calculator is set but the buyer paid no shipping cost, you can then ask the buyer to pay for it. You can send the buyer a manual paypal invoice.
Here's how you can create a manual invoice using your PayPal account:

1. Log in to your PayPal account.
2. Click Request Money.
3. Click Create a Money Request or Create an Invoice.
4. Enter the required information.
5. Click Continue.
6. Review the information and click Request Money to send a money request or Send Invoice to send an invoice.

You can also ask several people at the same time. Just enter their email addresses, separated by commas.

I hope this helps. Have a great day!

Oct 14, 2010 | eBay Auctions

2 Answers

My first sale attempt

that is not normal if you listed your item properly.. you need to check if the item is in your active selling folder. here's how

1. log in to your ebay account then click the my ebay tab located on the upper right hand corner of he page
2. then on the left side click active under Sell, if your item is listed then you will be able to see it here. if not, it means that your item is not listed.
3. if the item is not listed, you can still retrieve it (if its saved as draft) so that you can finish listing your item.

here;s how

1. log in to your account then click the Sell tab located on the upper right hand corner of the page.
2. then click the big blue start selling button in the middle of the page
3. then you will see the select a category page and on the right side you will see the finish your draft listing portion, just click the complete button below and you will be redirected to the sell your item form. complete it and list it.

you will receive a congratulations page if you list your item successfully, to check if your item is listed, do the first set of steps i provided above.

if you don't have an automatic payment method on file, you will not be able to list and item, make sure that you have one...

hope this helps... please dont forget to rate! thanks!!

Oct 22, 2009 | eBay Auctions

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