The suction seems so strong on the floor that it is suddenly hard to push. Don't notice anything thing that would actually lift it off the ground making the suction not so air tight. I have check the bare floor/carpet setting and this also doesn't change the gap between the floor and dirt entry point. The suction not the wheels seems to be causing the movement to be compromised. How do I raise it up a bit to ease its movement?

Does it have a "brushes" lowering/higher switch?
Normally due to brushes being too low in particular on deep pile carpets??
check the actual fixings for the rotating brushes are ok and the brush not simply need "clicking" back into place?

Hi Cathy, it's Jack at Dyson.

DC35 Animal will make a pulsing sound to indicate that something is blocking the airflow through the machine. Although I note you've already checked for this, the issues you've described strongly suggest a blockage inside the motorised floor tool that you may have missed. This would also explain the loss of performance you've noticed.

In this instance I would encourage you to get in touch with our experts directly so we can walk you through some troubleshooting checks, as we should be able to resolve this right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

Hi Cathy, it's Jack at Dyson.

DC35 will make a pulsing sound to indicate that something is blocking the airflow through the machine. Although I note you've already checked for this, the issues you've described strongly suggest a blockage inside the motorised floor tool that you may have missed. This would also explain the loss of performance you've noticed.

In this instance I would encourage you to get in touch with our experts directly so we can walk you through some troubleshooting checks, as we should be able to resolve this right over the phone. You can reach us on 0800 298 0298 (UK), 1-866-693-9766 (US), or 1-877-397-6622 (CA).

We'll look forward to hearing from you.

Best wishes,

Jack
Dyson Online Customer Support
www.dyson.com

try this

i don*t know alot about dyson but if it has a thing to raise it up off the floor then that will work

Hi Marie,

I'm sorry to hear you're having difficulties with your DC27. If the machine seems harder than usual to push, please check the soleplate is clean and undamaged. This online Support guide may help in locating and removing the soleplate:

http://support.dyson.co.uk/support/dc27/dc27-all-floors/my-machine-is-not-working/my-machine-is-dropping-debris-from-the-base/strong-suction/yes/is-the-soleplate-damaged

If there is a build-up of dirt on the outside of the soleplate, you can clean it by wiping it with a damp cloth - please ensure it's completely dry before replacing it on the machine.

If you find this doesn't resolve the issue, please get in touch with us directly so we can provide further assistance. You can call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Hello,

The way your Dyson DC17 is designed, there is a suction divert mechanism that diverts the suction to floor when the vacuum cleaner head is pushed down, and then back to the hose when the vacuum is in the upright position. If you are getting suction from the hose when the vacuum is upright, but no suction after the handle is reclined, this is actually the normal function for the Dyson DC17.

You can check to see if the filter is dirty. The washable filter on your Dyson DC17 is located directly underneath of the dust bin of the vacuum cleaner. After removing the dust bin, lift straight up on the part the bottom of the dust bin rests on. This is where the pre-motor filter is located for the DC17 models. If this filter is not cleaned on a regular basis, then it can start getting clogged, and you'll notice a loss of suction on the vacuum cleaner.

If you have further questions, please visit the link below where you may download the instruction manual. There are some trouble shooting guides at the back of the manual that you may do to try and diagnosis this further.

Dyson DC17 All Floors Instruction Manual:
http://media.dyson.com/downloads/us/floorcare/manuals/dc17_opmanual_usa.pdf

If this was helpful, please be sure to rate the repair as helpful by clicking on the thumbs up icons on the top of the repair.

Thank you very much,

Chris Jones
GoVacuum

If hard to push, only a few things to check:

(1) Rear wheels will get hair or thread wrapped around axles, dust, etc. and be hard to turn. Make sure each wheel turns easily.

(2) Small wheels on newer models (since about 1997-98) toward front are worn, missing or have same problem as item 1.

(3) Brush roll not turning. The brush roll actually helps pull this unit along the floor, as it rotates in the "forward" direction. If the belt broke, and you do not realize it, it may suddenly seem harder to push.

mine did the same when new, i checked all as above then i noticed that i could twist the round peice that will unplug) (right behind the carpet-bare floor knob) and then i got suction at the base to be able to vacuum the floors, then i notice that there was a peice of plastic broken off that actually pushed a black latch down when either pushing the handle all the way up or down this lets the round piece i'm talking about swap over from base suction to handle suction! hope this helps and everyone can understand what i'm talking about! you have to look close to see where the 2" by 2" piece of plastic is missing!

if you have cleaned all the filters, there are two you need to wash and the hepa on the back may need to be changed, but the hose is probablly clogged. You can usually remove the hose ( twist it where the hose connects to the machine ) and use a broom stick to try and push the clog out.