PC restarts when VISOR put on USB cradle fro hot sychn operation

bad wire? no. try another sim card first

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} 1.) Make sure battery is charged
2.) Locate the rom you want to use
3.) Remove machine fro cradle
4.) Press the POWER + iTASK + CONTACTS + RESET buttons at the same time so as to enter the FLASH Mode
5.) Make sure your USB connection to the Cradle is hooked-up.
6.) Place your PDA in the USB Cradle.
7.) Stop the MS ActiveSync session on your HOST PC: CTRL-ALT-DELETE > TASK MANAGER > PROCESSES.
8.) Highlight WESCOMM.EXE and select "End Process" button.
9.) Run the file you downloaded from your Vendor in step 3.
10.) The PDA should now begin Flashing the iPAQ's ROM BIOS.

To recreate your problem, I have setup the my Visor with no username, placed it in the cradle, and connected the cradle via USB port.

In this configuration, I do receive the same error message that you reported. Multiple issues can cause this error to be generated.

1. Place your Prism in the blue charging cradle. Confirm that the green charging LED is flashing or illuminated (below the power button on the Prism). If the green LED is not lit, then reposition the Prism until it is. If the green LED still doesn't illuminate then check the cradle and it's connectors for dirt and debris. Also check the copper connectors on the Prism for dirt and debris.

2. Depress the grey HotSync button on the charging cradle. The error message will appear. Press OK to clear the error display. If nothing happens when you press the grey button you need to check the copper connectors in the blue cradle and the bottom edge of the Prism for dirt and debris.

3. Check the upper right hand corner of the Prism display for the HotSync application. If any characters appear on the top line, opposite the HotSync header, then that is your username. If no characters are present, then there is no username in the PDA.

Regardless of whether there is a username in the Prism, the HotSync should still be possible. Once you successfully connect the cradle to the USB port and successfully connect to the desktop computer, a popup window will ask you to Create or Select the HotSync User.

Do you receive this popup window on the PC?

If not, your setup or connection probably has an issue.

4. Look at the Prism HotSync screen. Underneath the HotSync icon in the center of the display is a Drop Down selection. The options are
a. Direct USB/Serial
b. IR to a PC/Handheld

Since you are using the cradle, you should select option a.

Once you have confirmed this setup, you need to confirm the desktop computer setup.

5. Be sure to start the HotSync Manager Application on the desktop computer.

6. Left Click on the desktop computer HotSync Icon in the system tray, and confirm that Local USB has a checkmark beside it.

7. Depress the grey HotSync button on the charging cradle again. If the HotSync popup still does not appear on the desktop computer, left click on the HotSync icon and uncheck Local, Modem Network and Infrared and then depress the HotSync Button again.


There is a hidden method in the Prism for deleting the user name.

• Open the Memo application on your Prism.
• Tap New.
• Enter the ShortCut character.
  
• Enter a period '.'
• Enter the number 5.

Whether you entered the shortcut character, period and 5 correctly or not, the characters you've entered will disappear and the memo pad will remain blank. To see if you succeeded:

1. Depress the Grey HotSync button on the cradle
2. Your user name appears in the upper right corner of the screen: if it's blank, then your user name has been deleted. The next time you HotSync with this device, you will be asked to create a new user name.

Note: Creating a new User name, will not affect the data stored in the Prism, other than initializing the user name.

There is a freeware application to Change the user name on the Prism, but you would need to HotSync to the desktop or beam the application from another Palm PDA to install it.

1) Check the cigarette lighter is working by plugging in the lighter unit and see if it gets hot. If it doesn't then it is possible the fuse has blown.

2) You can plug the unit into a PC using the USB cable and if there is a fault you will get a message on the screen about 'USB over-current' but it shouldn't damage the computer.

If it runs/charges using the PC and (1) is OK then you may have a problem with the cigarette lighter - cradle cable or a problem with the cradle itself.
HTH
Peter

I read and followed several troubleshooting articles from the Palm OS site, including these:
34697
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31991
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10082
Installed Palm OS 4.0.1
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However, none of those technical articles helped much, except after going through them, my Palm OS desktop started to work after not opening up at all. Still, my Handspring Platinum would not sync with my PC.

What brought success was following these articles:

2630
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28618 (Part 1 of 3)
28623 (Part 2 of 3)

In 28263 (part 2) it said to reinstall certain drivers (steps 5, etc.). As soon as I did that, everything started to work just fine and has been ever since.

I have the same problem.

Set the auto-off to 3 minutes, push the reset button, place it in the cradle and leave it alone.

Do this enough times and you should be able to charge the battery.

Remove any springboard backup modules while doing this, as I've had one go blank (from frequent resets, I guess)

I had the same problem. Obtained no help from Garmin - $200 to repair.

I purchased a $7.00 IRDA (infra red) - USB device; set my Connection to IR - PC and have been able to sync without any problems. However even withupdates I have not been able to get the cradle - PC connection to work. This is not a problem however since I now use the IR connection all the time.

You must touch the screen hot sync logo not the cradle button to start the sync process.

You can prevent this issue by making sure the P300 is turned on before putting it in the cradle. This is limitation of the current operating system.

Assume that your Visor is your data respository. So you should make sure that you have an up-to-date synchronization from the NT PC. Now get the XP compatible software for your Visor from the palmOne website and install it on the XP box. I assume that you will be synching via USB this time - this is the default setup when you install the software. Hopefully you still have the USB cradle that came with the Visor. You can still use serial sync with XP but you should try to take advantage of the speed of USB on the new PC. Download for XP & Visors: http://www.palmone.com/us/support/downloads/visor/win_desktop_401.html Once the software is installed, sync with the new computer and all your data should be copied from the Visor to your PC in the first synchronization. By the way, Outlook shouild be installed on the new computer before you install the Visor software; otherwise the installer will not offfer to install the PocketMirror conduits.

Problem is fixed: Not sure how I fixed but I think it was when I shutdown PC and restarted. Then I tried to SYNC again AND then I found WINDOWS saying it found new hardware (the cradle). This time I knew to say I'd tell where the drivers were and I chose the Drivers directory of Handspring directory and the installation proceeded OK this time. (drivers are PALMUSBD.inf and PALMUSBD.sys) I can then SYNC with Outlook 2003