Ricoh Caplio R7 Digital Camera Logo
Anonymous Posted on Jul 15, 2011

Caplio R7 - lens has jammed in a half way out situation. When I turn it on, error 00-00-00 comes on. I bought mine in Japan probably around 2006....

  • Anonymous Jul 15, 2011

    I find this message to not be of great use. I do not want to pull the camera apart myself. I know how to turn on and off my digital camera - I have had it since 2006.The other link just takes you to a commercial site for repair and the cost.

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2 Answers

Catalin Turcu

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  • Master 4,924 Answers
  • Posted on Jul 16, 2011
Catalin Turcu
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If it is just something caught on the lens...you should try to gently help it expend out when you open it in shooting mode....Do not try the other way to avoid any foreign corps (dust or so ) being trapped inside (between the body and the lens ) ..This may work just in case the motor's noise is still heard when you open and close it ...if it makes the zooming noise...If it do not ..the motor may be dead..and need changed or checked the wiring ..
Anyway if this will not work after a few attempts ...you should try to open it up and unblock it if the motor seam to work ...or get it to a shop if you think you can not manage it ..

  • Catalin Turcu
    Catalin Turcu Jul 16, 2011

    you can also try to open it facing down ..and see if it expends by itself...or ..the other way ...after you open it full ..face it up and close it ..to see if it retracts ...

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ZJ Limited

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  • Master 17,989 Answers
  • Posted on Jul 15, 2011
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Even is underwarranty; if yes, befote to make something, just take your camera and go to Technical Service. This error code or something like that is NOT a firmware problem. It is a shame that Ricoh service advices an update to somebody with such an error. It is the "objetive"... the lens system.

This is the procedure from some owners... since i did not want to pay that money i gave it a try myself. I de-assembled the camera (6 little screws in the chassis). It is kind of hard to take the 2 parts of the chassis apart afterwards. The turnwheel on top seems to stuck. Press down the trigger and push the 2 parts apart. It works. Then you will find another 5 or 6 screws around the lens system. Take it out. Move the objective manually. Push the On botton until you hear the lens motors working (there are some sensors inside the objective. they monitor the lens position). Play around, putting the objective back inside and out until it moves automatically, turning the little black wheel on the side manually if it doesent, ...etc.

Soon you will see that the objective moves in and out again, as before, no error code will appear anymore. Put the parts together again (5 minutes as max) Your cam is working again.

Keep in mind that this error code means there is a problem with the Lens Assembly, maybe it has been forced due to accident or too much sand or dirt is clogging it up. You need to re-calibrate the focus, you may have been very lucky and got it right.

The links below give additional step by step DIY instructions on troubleshooting and attempting to fix this problem. In this sample, a "Canon" camera is used to demonstrate these procedures but, the lens structure of these compact cameras is the same so the examples do apply to this unit. These procedures are effective about 60% of the time. Click on or copy and paste the links into your browser. Pay special attention to the opening statement at the first link if there is any chance of warranty repair.

Check this links for additional details that could find in this article link: fixing-lens-error-on-digital-camera.html

Additionally, here is a video of the normal power up sequence of the camera and there other moethods:
1. Here is the first alternate method
2. Here is the second alternate method


Hope helps, k
eep us updated.

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Fixing a Lens Error on a Digital Camera

This has to be THE most common failure mode for a digital camera. Some common error messages that might show up on the LCD's of cameras with this problem include “E18 lens error”, or “lens error, restart camera”. Some cameras might show nothing at all, but merely make a beeping noise as the lens goes out, then in, then the camera shuts off. Sometimes the lens won't even move.
The problem is actually quite common throughout all camera brands. Usually it's sand or grit interfering with the lens extension mechanism. Or the camera's been dropped with the lens extended. Or the camera has been powered on, but the lens had been blocked preventing its extension. Or the battery ran down with the lens extended. Believe it or not, one BIG contributor to lens errors is using a camera case. Sand, gunk, case fibers, etc... accumulate at the bottom of the case. These materials love to cling to the camera by electrostatic build-up from the camera rubbing against the side of the case (especially those cases with soft fibrous intreriors). Once these materials work their way into the lens mechanism, that's all she wrote. I have many Canon's, and NEVER use a case for this very reason.
A camera owner that suffers this problem may have no recourse for having the camera repaired. Many camera makers will not honor repairing this problem under warranty as they claim it is due to impact damage to the camera, or sand or debris getting into the lens gearing mechanism (neither of which is covered under warranty). The quoted repair cost is usually close to or more than what the camera is actually worth.
Fortunately, about half the cameras that suffer this failure can easily be fixed by one of the following methods. None of these methods involve opening the camera, although some have potential to cause other damage to the camera if excessively done. If the camera is still under warranty, before trying any of these, please please first contact your camera's maker to see if they'll cover the repair, or to determine how much they'll charge for the repair. Who knows, you might get lucky. But if they quote you a number that's higher than the value of your camera, you may want to consider the following methods.
The methods are listed in the order of risk of damaging your camera. Thus make sure you try them in the listed order. And remember, these fixes (especially #6 and 7) should only be considered for a camera that's out of warranty, who's cost of repair would be excessive, and would otherwise be considered for disposal if unrepaired:
Fix #1: Remove the batteries from the camera, wait a few minutes. Put a fresh set of batteries back in (preferably rechargeable NiMH 2500mah or better) and turn the camera on. If that didn't work, try pressing and holding the Function or OK button while turning the camera on.
Fix #2: Remove the batteries, then remove the memory card. Then install new batteries, and turn on the camera. If you get an Error E30, it means you don't have a memory card installed, so turn it off, slip in the memory card and turn it on one last time.
Fix #3: Insert the cameras Audio/Video (AV) cable, and turn the camera on. Inserting this cable ensures that the camera's LCD screen remains off during the start process. Thus extra battery power is available to the camera's lens motor during startup. This extra power can be useful in overcoming grit or sand particals that may be jamming the lens. If the AV cable doesn't fix the lens error by itself, consider keeping this cable installed while trying fixes 4, 5, and 7 as a means to provide extra help to these fixes. But note that I DON'T recommend keeping the cable installed during Fix 6 as you may damage the AV port while tapping the camera. Reinsert the cable only AFTER tapping the camera.
Fix #4: Place the camera flat on its back on a table, pointed at the ceiling. Press and hold the shutter button down, and at the same time press the power-on button. The idea is that the camera will try to autofocus while the lens is extending, hopefully seating the lens barrel guide pins in their slots.
Fix #5: Blow compressed air in the gaps around the lens barrels with the idea of blowing out any sand or grit that may be in there jamming the lens. Other variations include blowing with a hair dryer in “no heat” setting, or sucking the gaps with a vacuum (careful with this one).
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Fix #6: Repeatedly tap the padded/rubber usb cover on a hard surface with the intent of dislodging any particles that may be jamming the lens. Other variations include hitting a side of the camera against the palm of your hand. A lot of people have reported success with this method. HOWEVER, there is also some potential for damaging or dislodging internal components with this method, such as unseating ribbon cables, or cracking LCD screens.
Fix #7: Try forcing the lens. More people have reported success with this method than with any of the other methods. HOWEVER, there's obviously some potential for damaging your camera by using this method. Variations include gently pulling, rotating, and/or twisting the lens barrel while hitting the power button. Attempt to gently straighten or align the barrel if it's crooked or twisted. Another variation includes looking for uneven gaps around the lens barrel, and then pushing on the side of the lens barrel that has the largest gap (note pushing the lens barrel all the way in is NOT recommended as it may become stuck there). While doing any of the above, listen for a click that indicates that the lens barrel guide pins may have reseated in their guide slots. If you hear this click, immediately stop and try the camera.
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you would love to see what was the truth as link following,

http://xiaolaba.wordpress.com/2009/04/25/camera-ricoh-caplio-r7-a-real-****-lens-error-00-00-00-30-02-23/

it was a **** design by RICOH, sent your message of compliant to them. you may get free service.
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Lady at ricoh UK admitted there is a design fault with the Ricoh R6 and R7 and she sent me an R8 which has a whole new redesigned mechanism.

Dont let them sell you useless kit, get a replacement free of charge or complain.
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