I cant copy or scan because the message scanner lock error

The scanner lock is situated at the left side of the flat bed scanner. switch it to UNLOCK.

Have you installed the HP scanning software? (Found on the HP website).

Change scanner cables 40X5217

this is a scanner problem that can be associated with the scanner lock under the scanner bed. make sure the lock is in the 'unlocked' position. it is easy to move this when lifting the scanner bed to reload the ink blocks. if this does not solve the problem you may have to replace the scanner assembly. hope this helps.

Obviously its scanner error,the whole scanner assembly needs replacement.It could be the bulb or the scanner board, but upon replacing it needs both.

your printer is dead and is uneconomical to repair. sorry

the problem is the cable in the scanner's mainboard

The scanner lock is locked pls unlock it dude...

What is the error message? SCANNER ERROR?
If that is what you getting, turn printer off then open scanner cover- on the left hand side there is a toggle log for scanner, position it to unlock then turn printer on then try scanning/copying again.

if your having a different error message pls indicate the exact error that you are getting.

Hi, it is possible that your scanner has a transport locking lever or knob underneath which might have been keeping the carriage locked in place. Try checking and release if there is one. Hope this works for you. Pls post again how things turn up. Good luck and kind regards.