Please, perform a camera hard reset. To do so, follow the steps below:
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Turn off the camera.
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Remove any memory card installed.
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Remove all power sources (batteries and AC power) from the camera for at least 5 seconds.
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Reinsert the batteries and close the Battery/Memory card door and/or reconnect the HP AC power adapter to the camera.
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Verify if the camera works without an optional memory card.
NOTE:
Resetting the camera returns all settings to the factory defaults. Any images stored in memory will be retained.
If the error message still appears after performing the camera hard reset, please click
contact hp on this page for more support.
CAUSE:
The issue is caused by the
Focus Home Sensor falling out of its position.
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