Hi
try cleaning the print heads with dry cotton swab.. clean anywhere wher there is excess ink
go to this link for further assistance
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=ca&taskId=110&prodSeriesId=3673580&prodTypeId=18972&prodSeriesId=3673580&objectID=c01773947
please send me 4 thumbs up
Testimonial: "Its toner that I used, but anyway I cleaned the cartridge and shook it horizontaly and it worked correctly. then in second use it appeared a very low "
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