SanDisk Sansa e250 MP3 Player Logo
Posted on Aug 26, 2008
Answered by a Fixya Expert

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Sansa e250 keeps saying "SYNCHRONIZE TO CONTINUE YOUR MUSIC SUBSCRIPTION"

Sansa e250 plays my audio books great (WMA FORMAt) for about four months then it states synchronize to continue your subscription. I never had a subscription other then the free three months of rhapsody it came with. Now I can transfer books to the device but not listen to them. I have tryed changing from MSC to MTP mode several times and it doesn't work. This happened about 4 months ago and something I did worked but I'll be damned if I can remember what it was I did. The last few months I would download off my library site on the MTP mode and never change the setting. It transferred and played just fine. It will not let you download from the MSC mode. please help this is driving me crazy! The Rhapsody, Sansa , and Library people offered no help. This really is crazy!

  • gooberlee Jan 11, 2009

    nilley was asking about free audioBOOKS , not songs. I have same prob and driving me crazy too. Our state library system allows for free downloadable books, just likechecking out a hard copy at your local library. It has nothing to dowith a music subscription service. I've been to every web site I could find, and can't get a straight answer anywhere. I did find one forum that basically said " "you are out of luck - it is a congential problem caused by Rhapsody, and it's almost impossible to fix." I've tried wiping the player clean, reformatting, nothing helps.
    I listened to a number of books (they have a two week check out time) and then in the middle of one the dumb "sync" thing started coming up. It doens't matter if it has been checked out for 1 day or 10, the Sansa won't let you listen to a word of it.
    ARRRRGH!!!!! That's why I bought thte thing - not for music.

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1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on Sep 08, 2008
ThaMp3Doctor
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Here's the deal with WMA files - once your subscription expires (or really,  the license on the WMA file expires) - you will have to renew your music service subscription or the song will no longer play on your device. 
Use Mp3 format songs - they'll never give you this problem.

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0helpful
1answer

My sansa won't play the music files

That is the problem with WMA's - they are glitchy, the licenses expire after a while, and the songs you paid for are no good if you allow your music service subscription to expire. You actually have to renew the songs through Rhapsody, delete the existing ones after your Sansa, and then re-sync them through Windows Media Player.

If you only download and transfer songs in mp3 format, they will never give you this problem.
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Scandisk Sansa Fuse giving a message to synchronize

Audio files from music subscriptino services come in several formats - Mp3, WMA, AAC, and sometimes WAV. The Rhapsody trial is for a subscription level that gives you the songs in WMA format. They have a license system on them called DRM protection. That is the problem with services that give you WMA files - once your subscription has expired, you cannot use the songs anymore, no matter how much you paid for them.

Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.

-Tha Mp3 Doctor
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Synchronize to continue your music subscription

You will need to sync the deivce to Rhapsody or whatever msuic svc you have been using. If the subscription has lapsed, you will not be able to use the songs anymore.
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Synchronize to continue your music subscription

I ran into the same problem with my Sansa when listening to legally downloaded audio books from the local library. This is what I found:

  • " Are you sure the player is in MTP(plays for sure) mode when you transfer it? You can check by going to settings>usb mode on the player itself. I think it needs to be for you to use library files like that. " (This worked for me)
  • "are you copy and pasting the files? if so you will need to use WMP to sync the files. copy and paste might not be transferring the license." (didn't try this -- didn't need to)
Hope this helps.

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E250 message "synchronize to continue your music subscription"

The songs that are giving you this message are in WMA - the music service that was used to download them either has an expired subscription, or you have to resynchronize that player to that music service (whether it was Rhapsody or not). Also, the songs that are giving you this message might have had fixed-term licenses, and now the licenses have expired. Here are your options:
1) Renew the music service subscription
2) If it is renewed, then resynchronize your player to that music service
3) Convert those songs to mp3 format (probably illegal)
4) Remove the DRM encryption from those songs (definitely illegal)

Those are your choices.

-Tha Mp3 Doctor
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Synchronize To Continue Music Subscription

1. go to the settings menu on your player
2. go to USB and change it to MTP
3. Plug it into your PC
4. Open My Computer and right click on your player
5. Click on format
6. open windows media player
7. click on library and start adding songs to your player
8. click on "sync" at the bottom of the playlist on the right
9. that should do it!
1helpful
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Can you play WMA's on Sansa Mp3 model e250?

the sansa e250 will play wma files, as per Sandisk.
The problem is you bought them from a download service so there DRM protected.
The easiest way I found to remove them is to use tunebite .
Cost is about $30 or you can find it on P2P sites or newgroups.

The down side is it takes about 14 hours to convert 5 gigs worth of music. But you can then play it on anything.

TIP: convert the files to mp3 not wma so they can be used on practically any player

@szwaan wma stands for "windows media audio"
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Won't play songs

If you used Windows Media Player to copy the Cd's to your PC the default setting is to "copy protect my music". To change that go to Windows Media Player>Tools>Options>Rip Music and uncheck the "copy protect my music" box. You will need to delete the previously ripped music from your device. Then re-rip the Cd's and transfer them to your device. Best of Luck.
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Sansa 250e player - synchronize message

You have no capacity in your firmware for this audiobook to be "OKed" on your device. You therefore cannot play it! Sorry for the bad news! but your device does have limited playback capabilities! please mark this as solved, i would appreciate it!
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