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In super macro mode, there is a minimum focussing distance. Any closer, and you have no hope of locking in a focus. So, be sure you don't go past this point.Close up pics have a very shallow "depth of focus" meaning that very little in front or behind what you focussed on will be in focus. Is anything in focus in your pics? If you can exert some manual control over lens openings, you could try using a smaller opening to get more of your subject in focus. When taking close-ups, always use a tripod.
Select Macro Mode - this is a fairly obvious first step but I’m always surprised by how many digital camera owners haven’t explored the shooting modes that their camera has. Macro mode is generally symbolized with a little flower and when selected it will tell your camera that you want to focus on a subject closer to your lens than normal (the minimum distance allowed will vary from camera to camera - consult your instruction manual to find yours). Macro mode will also usually tell your camera to choose a large aperture so that your subject is in focus but the background is not.
Barring a malfunction with your len's autofocusing mechanism, the problem that you're experiencing is likely due to the limitations of the camera's focusing / zoom range in Macro mode.
You didn't say what ranges you were shooting from but basically, in order to get proper focus, you must first make sure you're within the proper lens to subject distance for the macro mode that you've chosen.
There are two macro modeson the S5, Macro and Super Macro. Macro shooting is done only within the ranges of 3.9 inches to 1.6 feet from your subject. SuperMacro mode (which is entered into by simply pressing the Macro button for one second) will only focus within the ranges of 0 inches to 3.9 inches. So if you are in either of these modes and stray from their focusing ranges, your camera won't focus properly.
Another issue that you may be dealing with is the very limited zoom range in Macro/Super Macro Modes. The zoom is basically meant to be set toward the maximum wide angle end of the zoom range. There is a yellow indicator bar below the Zoom Bar in the viewfinder that indicates the Out-Of-Zoom range in which the zoom basically can't be used. As you may see, only the first 10% or so of the zoom range is useable.
It might be that you could possibly be wavering in and out of the two macro mode focusing ranges and/or zooming into the Out-Of-Range zone during your session. Either can cause a similar effect such as you are describing. It's hard to say without actually being there.
To test this out I would simply set my camera on a tripod or other stand at a known fixed distance from the subject, set the camera to the macro mode indicated by that distance (either MACRO or SUPERMACRO), zoom out to the widest focal length and take the shot to see if it is clear or not.
If so, your camera probably has no problem. If it is still not focusing properly you might want to send it into the service center for a diagnostic. There is no charge to diagnose a problem with your camera and if nothing is found to be wrong you will only be out of the shipping charges spent to send the camera in to the service center. If a repair is needed, it can be done at that time.
(From Sigma lens literature) Capable of macro photography, this
lens has a 1:2 maximum close-up magnification at the 300 mm focal
length. It's the ideal high performance lens for portraits, sports
photography, nature photography, and other types of photography that
frequently use the telephoto range. It also has a switch for changeover
to macro photography at focal lengths between 200mm and 300mm with a
maximum close-up magnification from 1:2.9 to 1:2. The minimum focusing
distance is 1.5m / 59 in. at all zoom settings.
In wide-angle macro mode, the minimum focus range is as close as 30cm from CCD (21cm from the lens front.) At this point, the magnification is 0.03x (equivalent to 0.12x in 35mm format).(Focal length is 7.2mm. At maximum magnification 283mm x 213mm of the subject can be captured.) In telephoto macro mode, the minimum focus range is 25cm from CCD (13 cm from the lens front) and the magnification is 0.18x (equivalent to 0.7x in 35mm format). (Focal length is 42.7mm to 50.8mm. At maximum magnification 52mm x 39mm of the subject can be captured.)
In wide-angle macro mode,
the minimum focus range is as close as 30cm from CCD(21cm from the lens front.)
At this point, the magnification is 0.03x (equivalent to 0.12x in 35mm format).
(Focal length is7.2mm. At maximum magnification 283mmx213mm of the subject can be captured.)
In telephoto macro mode, the minimum focus range is 25cm from CCD(13cm from the lens front )and the magnification is 0.177x (equivalent to 0.7x in 35mm format).
(Focal length is42.7mm to 50.8mm. At maximum magnification 50mmx37mm of the subject can be captured.)
In super macro mode, pictures can be taken as close as 2 inches. Subjects measuring up to approximately 1.9 inches by 1.4 inches can be captured on the monitor.
The Macro Mode operating range is 8 inches to 20 inches. This means the camera must be between 8 inches and 20 inches away from the subject for a picture to be in focus.
On a D-575 camera, The Macro Mode operating range is 8 inches to 20 inches. This means the camera must be between 8 inches and 20 inches away from the subject for a picture to be in focus.
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