That probably means the remote isn't programmed to work with it, yet.
Think of it like, "you aren't able to drive this car because you don't have the keys for it." You just need to find the keys
If you still have the manual for the remote/tv, you might be able to find a certain code to put into it. If not, most manuals are available online. If you search "manual for *insert tv model here* PDF" it should be one of the first results.
SOURCE: Surround sound to work with sky+
I think it should work if sky+ transmit surround sound signal.
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