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FYI Oster Toaster Oven: about 18 months ago after careful consideration we purchased a counter top toaster oven for the RV from WalMart. I have a 20+ year old Oster Kitchen Center and found easy access to repair parts a couple of years ago, very pleased.
Last trip out in the RV the timer knob stripped out after what I would describe as a couple of months of light use. Google'd the model in search of a replacement knob only to find many others had "been there, done that". The model is obsolete and no service parts are available.
The Oster customer service rep seemed finished at this point and asked if there was anything else she could do for me. I asked what I, a long time Oster customer, should do with the useless oven. After repeating the question rephrased several different ways she put me on hold.
She returned several minutes later to inform me that as a "one time" courtesy Oster would replace our out of warranty oven with a current model. The replacement unit would have no warranty or support from Oster.
She supplied the model number and gave us an Order #. Looking up the model number and checking reviews I have very low expectations for the replacement. Most comment as to the poor quality and reliability of this current model.
A perfect example of a manufacturer who once produced a quality produce but now sells cheap imported disposable products.
YMMV
I had the same problem where the time knob broke. I filled in a claim
form on the Oster Website and they answered within 3 days saying the
timer knob was discontinued and no longer available. They proposed to
replace the whole toaster-oven with another model 6073-33 which I
received last week. I've to say that their customer service was
amazing.
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