Help! My front loader "duet"

Hello, welcome to FixYa.

Based on your description specifically the door not unlocking combined with the unit not spinning adequately or as you stated "having trouble with getting spin cycle to spin out water" I'd suggest you check the pump filter and sub-components, i.e. back flow ball, drain hose etc.

Here's a link to my solution or explaination to guide you through checking these things. Typically this is associated with an error of F2, F21, or "suds" but not always.

http://www.fixya.com/support/r9090359-whirlpool_frontload_f2_f21_sd_suds

As for unlocking the door, it's a good idea to get the water out first, but in any event to do so is as follows...

Once you remove the service panel at the bottom (as shown in my "repair tip") there is a manual latch release just below the lock latch assembly that you may be able to see visually or feel for by reaching up to the latch and pull the small "loop" below the lock...this is a image of what you'll be looking for.


Let me know how you make out or if anything is not clear and I'll try to help you moving forward in any manner I can. Good luck.

Please take a moment to rate the info and provide a testimony on my assistance and your experience here at FixYa.

Regards,

Macmarkus :)

OK, lets get the door open and then fix the empty and spin cycle:

To open the door, you will almost certainly find that unplugging from the mains (Not just powering off on the button, as some door locks have a sneak circuit, even when the power is turned off at the button) and leaving the machine undisturbed for a full 20 minutes will allow a reset, the door lock will disengage and all will be well when you power back up.

If the water is above the rim of the door, get someone to help you tip the machine backwards a little so it falls below the line, then you wont get a wey floor when the door is opened.

Turning to the no empty/no spin issue, this is almost certainly a simple problem with your empty pump filter being clogged. The empty cycle is timed and if it can't get all the water out in time because the filter is blocked and slowing the empty down, then it will fail safe and won't step on to the final spin cycle with excess water in the drum.
You need to locate and clean the filter. Depending on the model (not familiar which with the model you mention) there is probably a round filter cap on the front of the machine at the bottom (It may be behind a small door or hidden behind a clip on panel on the bottom) there may also be a little pipe to the right of the filter cap that you can pull out in order to drain off any water remaining in the filter before you remove it.

Hope this all helps