There is a display message that comes up when you press the job status button that is flashing "Check the direction or the size of the paper on the bypass tray and press start", we are not trying to use the bypass tray.How do we fix this problem?

You need to press the job status button to find out the reason. Possibly wrong size paper. You can delete problem job from status.

I think then you should change the paper. if you are using right paper size then you should check settings.


Mercedes Performance Chip

Hello,

check the size of the pages you are printing: if you are printing A4 on letter, as the set page is too small, the printer takes two.

Good luck !

You must enable the USB in service mode F5-88
While holding function key, hold original size ledger key, while holding those two, press the 3 key. This gets you into service mode. Press 5 then the start key. Scroll to #88 and set the value to 2

The "Tractor 1 Tear" message is not a error as such, this is an information message showing the printer is set to the front tractor feed (tractor 1) if you press the button directly under "Tear" the printer should move the paper to the tear possition.

If the pritner is not printing I would recomend checking the following;

1. Ensure the printer is set to "ONLINE" press the button you should see ONLINE TRACTOR 1 TEAR on the display
2. Ensure the printer is loaded with paper, press the button under "Tear" the printer should move the paper forward if it is loaded into Tractor 1.
3. If you are not using Tractor 1, ensure you select the paper path you are using within the menu and move the paper selection lever.
4. Observer the LCD display for any errors that may be seen when print jobs are sent.
5. Try printing a menu print on the printer this will identify if the printer will print, the menu can be printed in the following way.
   -Power the printer ON holding down the button, keep the setup button held down whilst the printer initializes.
   -When the printer has finished initializing ensure the printer is OFFLINE
   -Press and release the button to enter the MENU
   -Press the button under "MENU" on the LCD display
   -Press the button under "PRINT" on the LCD display
   
   The printer should print a menu settings page, if this prints OK the most likely causes for the problem are;

1. The computer system is not sending jobs to the printer (check the correct printer is selected on the computer system)
2. Connectivity problem (check cabling, IP Addresses etc)
3. The wrong printer driver is being used

here.. check this out. a solution to your problem.
These are reset instructions designed to clear most of hp errors starting with 0xc...It works on different hp models.. it could work on you too.

Semi reset
1. While your printer is on.. unplug to power cable from the printer.
2. Press and hold the "OK" and "HELP" buttons while you plug the power cable at the back of the printer. Try these steps to reset your printer to default setting.

Full reset
1. Press & hold " * " key...(asterisk sign)
2. While holding the " * ", press "#" key and then release both keys..."Enter Special Key Combo" will be displayed...
3. Press "1", "2" and "3" to display Support...
4 Press ">" right arrow button and release when System Config Menu appear....then click OK
5. Press arrow key to display Hardware Failure Status...click OK....
6. When Hardware Failure Status:Clear appeared, press "OK" to clear...
7. Press "OK" again to display "Hardware Failure Status Cleared. Press Cancel To Continue".....
8. Press "CANCEL" as many times to display "Welcome To Photosmart Express" or "Ink System Failure".....
9. The last part is to turn off the printer and unplug at the back...wait for 30 sec, then plug and turn on the printer...if asked, press "OK" to continue and allow the "One Time Ink Initialization" to proceed..After this try to print...

If you find the reset solutions helpful...Please rate this solution and vote YES ..thanks..

the settings on the print driver and the machine do not match.

1. ress the [Machine Status] button on the Control Panel. 'Machine Setup' will be displayed on the Display Screen.
   
   
   
   
2. Press the [Enter] button.
3. Press the [Left] or [Right] arrow button until the required paper tray is displayed; either [Tray 1 Size], [Tray 2 Size], or [Bypass Size].
4. Press the [Enter] button.
5. Press the [Left] or [Right] arrow button until the paper size loaded in the paper tray is displayed.
6. Press the [Enter] button to save the setting.
7. Press the [Stop] button to return to the Standby mode.
   
   

Make sure that you set the paper size in the setup menu for legal - 8.5 x 14 for the manual paper feed.

It seemed to work, It began after I downloaded a document from the Russian government and translated it in Google.

go to control panel> printers> and make sure in preferences its set to LTR (letter)
Hope this helps