A zipper from a comforter is lodged between the moving drum and its housing causing a possible drag on the rotating drum. not sure how to dislodge zipper or remove drum to access
The whole drum should move a bit. Try turning it by hand and pushing back on it (or pulling forward). Also, you can try lifting up quite hard (drum is free to move about 1/2" in all directions the way most are set up. I havn't seen this specific unit but it is worth a try.
Otherwise, I think there is a set of screws around the top perimeter holding the top deck on. Remove that and you will have a better view of what moves and by how much.
Remember )
1) Unplug the unit before unscrewing anything.
2) Make sure everything is put back as you found it before putting lid back on.
Also, you won't break anything by only taking it apart to look. Have fun doing it and good luck. Hopefully they used standard screws instead of some tamper-resistant fasteners that German manufactures are using a lot of lately (Braun, Krups, Bosch, ...).
Most hopefully, you can get it un-stuck by shifting the drum a bit.
-Mark
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