Hi, I stupidly turned on my brand new Francis X7 machine without using a transformer (I bought it from the US, used it in Malaysia), and of course, something blew, and it now doesn't work at all. Any idea which part might have blown, how I can check, and where I can get a replacement?? Thanks!

THe module that produces the microwaves has failed or is not getting the proper hi-voltage from the transformer. If it's brand new, warranty repair is available.

possible solution


checkpower unit like fuse
check transformer which gives different supply to various part of oven

good day.

first,the power socket,,try to see the power plug of your machine and the power socket you have..compare it..when its compatible no need to replace,,if not you need a socket adapter.or if not available buy a new plug (if your plug is not compatible to the socket)

secondly,you don't need a transformer if your ac supply in Australia is 120v..
if the supply in your place bigger than 120v...like 220v,230 or 250v..you have to use a step-down transformer with input of what you have in Australia and the output is 120v..and of course pay attention for the wattage of transformer to avoid over heat or burn..I suggest to buy 1500w...

thank you and good luck

throw it away!!

You can't run the machine on 110 volts at all, because its heater is designed to work on 220. But you could have an electrician install a 220-volt outlet near where you want to use the machine. Then replace the European style plug on the machine's power cord with the appropriate American style so you can plug it in. This will provide the necessary power for the machine to operate.

There may be problems using the machine in this country though, beyond the voltage difference. European power-line frequency is 50Hz (Hertz, or cycles-per-second), while it's 60Hz in the US. This difference won't matter to the heating element in the machine. But your machine may not work properly if it has any electronic circuitry inside. There are two possible pitfalls.

First, the electronics in the machine will probably have a transformer in its power supply. That transformer will have been designed for a 50Hz line frequency. Running it at 60Hz might not be a problem, but it could also change the voltage seen by the rest of the circuitry, and this might cause damage. Also, some equipment uses the line frequency as its clock, which in this sense means more like a metronome, providing the beat by which everything else operates. Since our line frequency is faster, so is that clock, and this might throw off the unit's operation. A true time-of-day clock may run fast, for example, since it will gain time. Or the computer inside, if it has one, may not work correctly - or not work at all - if the line frequency is wrong. The only way to know would be to check the manual, which might say it doesn't matter, or to check the circuit board to see how it's designed.

So while the correct answer to your original question is "No, the machine can't run on American 110v", you may still be able to use it here. But without seeing the machine for myself, or having access to a manual to see what it says about power requirements, I can't tell you definitely. Hope this helps some, and thanks for using Fixya!

try a new pod,,,first if this is the fault your home and dry

If you were to log on to the manufacturer's web site, I think you will be pleasantly surprised as usually one is able to download, by model number, Customer Instruction Manuals, list of Dealers as required.

Just Google the manufacturer's name and follow the links. Make certain you are directed to the manufacturer's web site as some search engines direct you to other sites and they charge for the information that is normally free of charge.

I hope this helps.

probably blew the magnetron or high voltage transformer DONT test either unless u discharge the capacitor possible shock risk that unit is still live even unplugged.... i wanna telll you these days that micros are disposable items because the parts are gonna cost more than just to buy a new one plus if any arching occured that same problem is gonna occur again if it did work so basicallly that miro is kapout... hope this helped

hi mike,

I’m sorry to tell you this but; I wouldn't recommend using a different transformer, even if it's the same size, it could cause serious damage. The HV transformer should only be replaced with the exact replacement part.

If you just bought it new and it came with no instructions, you should first contact the store you got it from for a manual.

Otherwise, manufacturers certainly do not want to expose themselves to serious liability by letting their ovens be sold without instructions!

If contacting the store is no help, please post back here with your brand and model and we can probably point you to contact information or an online manual.