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Go to Xerox.com and under drivers and downloads for the M20i , download firmware version 3.02. And follow the instructions to put the new software onto your printer.
You have to press the machine status button. Scroll to" reports"then to "billing meter." Then press enter and it will print out the total pages printed/copied. There is no meter per se on the M20. You have to print out the reading on the report.
I would first of all Go to the Xerox.com site and go to Drivers and downloads for the M20i and install the newest firmware. I believe the current version is 3.4. I believe your problem would be resolved in loading the newest machine firmware.
Most likely not going to find just the glass. Go to google and search for " the parts drop" they will be the first item in your search. Call them and ask for Britt, he will work with you to get what you need at a very fair price.
You have to pop the top cover off the cartridge and empty the new ink into it.
I doubt though that the metering blade that dispences the ink onto the roller will last another toner cartridge cycle. But good luck.
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