Hi,
Problems with a washing machine not spinning or not draining are often interrelated..
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Washing Machine does not Pump or Spin
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Front Load Washing machine not draining and or not spinning
heatman101
Hello leah_mcmunn - the error code E-20 indicates that the water doesn't drain. This could be caused by either the drain hose is kinked or your household drain is clogged. If the drain pump is making a humming noise, check the restriction in the drain line. If not, then you might need to contact a professional to possibly replace the pump.
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