When I turn on my camera - the "Lens error,

Hi,

The Lens Error is displayed on the LCD screen when the Lens Mechanism is stuck or when affected by any malfunction. If turning the power on and off again does not resolve the error message, try doing a power reset and Initialize option.
Performing a manual power reset
Turn off the camera.
Remove the battery pack.
Press and hold the power button for 30 seconds.
Allow the camera to remain without power for 60 seconds.
Reinsert the battery pack.
Turn on the camera.
You can reset the Camera back to factory default by performing the following steps:
Press the power button.
Press and hold the MENU button for more than 5 seconds. Default Settings will get displayed.
Use the arrow buttons to select OK and press the FUNC./SET button. This will reset all the settings back to factory deafult.
This should resolve the issue. If the issue persists, service may be required.

Thanks for contacting FixYa

It always comes because there is something loose inside the lens, such as a screw. These articles maybe helpful for you: Lens error, E18 error and turn the power off and on again Good luck

Lens errors usually (but not always) occur when the camera's lens has been damaged (from being dropped) or if the lens is hindered from extending. The best way to make sure neither occurs, is to use the supplied hand wrist (which will save it from a fall) or before turning the camera on, make sure it's in review mode and then turn it on, making sure you don't obstruct the lens.

Seeing as this camera is brand new...I would return it, because it could just be a dud camera. If you do get it replaced, make sure you are always very careful with how you handle it, especially when turning it on or off...

p.s. near the back of your User Guide there is a list of Error Messages. "Lens error, restart camera". Canon advises you to turn the camera off, then on again. If the problems continues it will need to be serviced. So, returning it, would be the best option, because it is under warranty.

good luck...

Hi,
You've got lens mechanism problem then. Please fix it at canon dealer or trusted local camera repair shop. Regards, Jay

Hello

The problem is that the lens has become stuck in the barrel. There are some DIY solutions you could try, but the probability is that you will have to get it fixed by a professional.

Use these at own risk as it may further damage the camera.

Firstly , try connecting your ac adapter or usb cable.

Try holding the shutter button while switching on the camera.

Look at the lens , and if some of the lens 'circles' is misaligned or not concentric then try wiggling it (while holding camera lens down).

Try gently pushing or pulling the lens when it extends but this is risky as it may cause the lens barrel to slip out of its guidance system.

Another way to do this is to place the camera lens down on a hard surface and then power it up. Be sure to use a soft cloth or something similar as to not scratch your lens or casing. Let the lens push the camera up and down a few times and sometimes the little resistance provided by the camera is enough to get things going again.

Try hitting your camera near the lens on the body with the soft tissue on the palm of your hand.

Other than that , I would take the camera to a repair centre for a evaluation to see if it would cost more to repair than to replace the camera.

If it is still under warranty I would suggest you take it in before trying any of these steps and remove any off-brand batteries or accessories as some stores are really fussy about warranty repairs on camera's with non-brand accessories.

You can also have a look at THIS link.

Hope the advise is useful. please do not hesitate to let me know if you need any further assistance. Also, please be so kind to let me know if you found this helpful.

Regards
Andrea

Hello

Thank you for using FixYa for your problem

Always check the batteries first but if is it still giving the same fault, your camera is faulty.
It should be taken to an authorized repair centre for a repair estimate. Very few digital cameras have any user-serviceable parts.

Please rate our solutions and if you still have problems please call back for more ideas to help you

Thanks
Richard Scott
Technical Support
New Zealand

Hi,

Since the camera is locked after lens error, you will restart camera removing batteries.

If this does not help, then you are in one of the following conditions:

Lens error and lens does not retract.
Try helping lens gently back in while you turn off the camera holding the button at same time.

Lens error and lens do not extend.
Restart the camera , and try gently tapping the camera back with the palm of your hand whilst restarting camera at same time.

If that does not help, then one part on the camera lens assembly is broken or out of place, or dirt inside lens mechanism caused the fault.

The lens must be disassembled by a technician to fix the problem.

If the problem is not fixed swapping batteries and resetting, then the camera must be taken apart and tested by a technician.

Here you can get a quote on repair: Repair

Hello, It's time to let a Nikon camera repairman take a look. If lens does not pop out, then it could be motor, shutter, etc, etc. Check out one of our Camera Repair providers and get a repair quote. 

The Lens drive is shot Canon customer support will advise I my opinion if the camera is more than a year or so old the repair cost will be high.

this would be because there is something stuck in the lens..could be the rubber protection stuck not enabling your lens to pop bback into position.i tried gently tapping the lens an gently twisting it to enable movement in my lens