Question about SanDisk Sansa e250 MP3 Player

Sansa e200 shows refresh database fail

The sansa e 200 player started showing message "refresh database fail" and all data including songs and voice recording has gone. Although the the memory shows 1893 mb still in use. Also on connecting to computer the sansa is not detected. I am unable to load any songs and also unable to refresh the database. The 'reset all' also has not resolved the problem . When I go to recovery mode, on connecting usb cable , it says 'enter USB 2.0 MSD Mode' on disconnecting the cable it says resetting the system. but the player does not recover the database What should I do ? Can U help ? Regards Ashu my sandisk is showing refresh database, then stuck there? Please help

Anonymous May 21, 2009

I am having the same problem. Has anyone had success with "putting it in MSC mode and formating it and then putting back on MTP mode?" I wanted to avoid doing any formatting because I wanted to try to recover all of my songs. Do you think that is possible?

1 Answer

snivilis

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4 Answers

Try putting it in MSC mode and formating it and then putting back on MTP mode. Hope that works

Posted on Aug 26, 2008

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Anonymous

1 Answer

SOURCE: Sansa e200 shows refresh database fail

Try emailing SanDisk technical support team at: [email protected] And ask them for the Recovery Mode firmware upgrade (Also send them the problem the way you posted it here). They should send you a link to some firmware upgrade file. You could also try calling them at: 1-866-726-3475 but an email should be sufficient because, from what I remember, it is just a link to file that you need to download. I hope that helps...

Posted on Feb 11, 2007

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When the Sansa reads "refreshing database," what it is doing is going through all the songs you've loaded on to it, pulling out the "tag" information (Artist, Album, Song Title, Genre) so it can add this information to its own database which it uses to display the songs to you in its menus.

If it gets stuck during this process, usually it's because of a corrupt song file, or a song file in a format it doesn't understand.

Note that the e280 is only able to play MP3 and WMA audio formats. If you've loaded a different type of audio file onto your Sansa, you'll need to remove them.

If the songs you've recently loaded have all been MP3 and/or WMA, you may have loaded a corrupted file onto your Sansa. Try removing the songs you recently added, and see if the problem goes away.

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First switch your USB control to MSC. Then turn off your mp3 player and activate the hold icon. Then turn it on while holding the record button with hold icon still being activated. then it will go to recovery mode. Now plug your sandisk into the computer and wait until it says RECOVERY COMPLETE...PLEASE DISCONNECT or when it just says for you to disconnect. This worked on my sandisk, and it hopefully work for you.

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ok, mine had the same problem, first go to settings, then USB mode and switch it to MSC, plug it into your computer and it should show up, then format it, this will erase everything but then u can put it back on, after you format it you can switch it back to MTP mode, its alot better, hope i helped

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