SanDisk Sansa e260 MP3 Player Logo
Posted on Aug 23, 2008
Answered

Player stopped working with rhapsody

I've had my sansa for about 2 yrs and use Rhapsody to add or remove music. never had a problem until recently my player started displaying the message "bad tracks." it seems like everyday i would run into more bad tracks even though i recently listened to that song. i thought the solution would be to simply remove the bad tracks and readd them; however when i connected to rhapsody my player froze up and will not longer work with rhapsody. i used windows media to delete all of the music and tried to readd my music using rhapsody but my player freeze up and i have to wait until it loose the charge before i can try again. have tried for three weeks now with no success. anyone else having this problem?

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2 Answers

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Anonymous

Thanks DHareza55. I followed your instructions. I was able to format the player and received the message Formating Media Completed, but there are two artist that show up under the Sansa section of Windows Media. When I try to delete them, I get a message that says Windows Media Has Encountered An Unknown Error. I have an E260 (4GB) but Windows Media shows my device has 3.71GB and 3.57 available. If I unplug the player and view the Artist, Playlist and Genre categories under MUSIC, they all say EMPTY.

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  • Posted on Aug 28, 2008
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Uh, I had a similar problem which was extremely difficult to solve. What you want to do is reformat your entire MP3 player. YOU WILL LOSE ALL THE MUSIC ON YOUR SANSA. But you can simply resynch it.

http://mp3support.sandisk.com/tools/DeviceRecoverySetup.exe

  • Anonymous Aug 28, 2008

    Bahhhh, I was wrong. I should have just finished the complex method. But, now I found another fix made by a different person.

    ORIGINALLY POSTED BY THA MP3 DOCTOR

    "Download the Sansa Recovery Tool from the Sansa website.

    Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player.
    Click on the Sync tab. Pull down the drop down menu underneath the Sync
    tab by moving your cursor over the Sync tab and left clicking on the
    little black arrow underneath the Sync tab. Highlight "Sansa 1GB"
    (wording may vary slightly), and then select "Format." - this should
    erase everything.

    Firmware Upgrade- Erases Everything: Get the latest firmware upgrade
    from Sansa - it updates the firmware and erases every song in the
    player all at once. Note: this method doesn't work if already have the
    latest firmware. Go to this website and click "Firmware Updater" to
    find out:http://www.sandisk.com/Retail/DriverDown...

    -Tha Mp3 Doctor"

  • Anonymous Aug 28, 2008

    After you format it if any problems persist leave a comment and i'll try to help.

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Mar 21, 2008 • SanDisk Sansa e260 MP3 Player
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My sansa e250
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Jan 24, 2008 • SanDisk Sansa e260 MP3 Player
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http://www.sandisk.com/DriverDownload/driverList.asp
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