I have an HP Photosmart 620 digital camera and am having trouble uploading video. It uploads my images without a problem but doesn't seem to recognize there is video to be uploaded. I've read the manual several times to no avail and this concern isn't covered in the troubleshooting guide. Can anyone help me?
Well, I was looking for the name of the software. I don't think you need to reinstall the software, but you need to read the documentation that came with the software. ...................................... There is a better solution to your problem: Buy a card reader that can read your type of camera memory card. Just plug it into your computer's USB port and Windows XP will see the card reader as being another hard drive. Remove the card from your camera, plug it into the reader. Use Windows Explorer to move the photos and video to your computer. You never have to connect the camera to your computer again.
Posted on Aug 30, 2005
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