Such a problem is mostly solved by restarting your laptop. If it doesn't, please download a driver for the DVD/CD drive from the Dell's website.
Hello!
It may be possible that the connection got somehow loose.
so, try to remove it and then refit it again.
it is very simple to remove the DVD drive and refit it. (it's just a matter of removing one or two screws.)
you can see the Manual that came with it to learn how to remove and refit it.
Please keep in mind that it may Void your warranty, so read the manual before attempting it.
Click on Start, Run, and type regedit and press Enter
Click on the plus signs (+) next to the following folders
HKEY_LOCAL_MACHINE
SYSTEM
CurrentControlSet
Control
Class
{4D36E965-E325-11CE-BFC1-08002BE10318}
This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.
Upper Filters
Lower Filters
Upper Filters.bak
Lower Filters.bak
If any of the above keys shown in step 4 are listed, right-click on them and choose Delete
After deleting the keys, close the registry editor
Reboot your computer
Open My Computer and check to see if your CD or DVD drives have returned. You may also want to open Device Manager and verify that the yellow exclamation and error code on the CD or DVD drive is gone.
hope this helps
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