USB Troubleshooting - Windows

There can be several reasons why your Windows is not booting up. To troubleshoot the same, you can refer to the instructions mentioned on the following link:
http://www.howtogeek.com/173828/what-to-do-when-windows-wont-boot/

If your computer does not start at all, you can refer to the troubleshooting steps mentioned on the links below:
http://acer.custhelp.com/app/answers/detail/a_id/4/~/what-can-i-do-if-my-computer-does-not-power-on%3F

http://windows.microsoft.com/en-IN/windows-xp/help/setup/how-to-fix-computer-that-will-not-start

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the operating system is the issue.

A blue screen error usually comes up on Windows 7 when there is a serious hardware or software issue that may be causing Windows to Shut Down unexpectedly. At times, a message may also come up on your screen saying "Windows has been shut down to prevent damage to your computer."

To troubleshoot this issue, you may need to try out multiple troubleshooting options to detect whether the issue is with your hardware or software and to resolve the same as per the recommended procedure.

To know more about your troubleshooting options to get rid of blue screen error, you need to refer to the following Microsoft and HP support pages:
http://windows.microsoft.com/en-in/windows7/resolving-stop-blue-screen-errors-in-windows-7
http://h10025.www1.hp.com/ewfrf/wc/document?cc=us&lc=en&docname=c00372711#N182

The above troubleshooting steps may also help you to resolve the freezing issue. If they don't, please let us know so that we can suggest you additional troubleshooting options for the same.

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I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:

The compatible Operating Systems are as follows:

Windows XP Windows 2000 Professional Windows Vista Mac OS X

Please follow the below troubleshooting steps below if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC. Power off and disconnect your Camera from your computer. Restart your computer. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer. If the issue persists, please check the Device Manager driver conflicts by following the steps: Connect the camera to the computer with the USB cable. Turn on the camera. Open the Device Manager of the operating system.
Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab. XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button. Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button. Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver. In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol. Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu. In the drop-down menu, click Uninstall or Remove. In the Confirm Device Removal dialog box, click the OK button. Restart the computer. Follow any on-screen instructions to complete reinstallation of the USB driver.
If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation. I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this. If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue. Thanks for understanding.

I'm sorry that the Camera is not recognized by the Computer. Unfortunately, knowing the Operating System is the key element in providing troubleshooting the PC connection. However, I will give you the troubleshooting steps which is general for the compatible Operating Systems for the Camera:
The compatible Operating Systems are as follows:

• Windows XP
• Windows Me
• Windows Vista
• Windows 7
• Mac OS X

Please follow the below troubleshooting steps if your Computer is installed with any of the above mentioned Operating System. Please note that other Operating Systems are not compatible with your Camera.

1. Please make sure that the connections are secure. Prior to making any adjustments, first ensure you've firmly connected your Camera's USB cable into the USB port on your PC.
2. Power off and disconnect your Camera from your computer.
3. Restart your computer.
4. After your computer is rebooted, connect your camera to your computer using the USB cable provided. Note: Connect your camera to an alternate USB port, preferably on the back of your computer.
5. Select MTP instead of default PC from the USB select screen appears on the LCD screen after connect the Camera to the Computer.
6. If the issue persists, please check the Device Manager driver conflicts by following the steps:

• Connect the camera to the computer with the USB cable.
• Turn on the camera.
• Open the Device Manager of the operating system.

Windows 2000 - Right-click the My Computer icon, left-click Properties , left-click the Device Manager tab.
XP: Right-click the My Computer icon, left-click Properties , left-click the Hardware tab, left-click the Device Manager button.
Windows Vista: Click the Start button, click Control Panel , click System and Maintenance , click the Device Manager button.
Windows 7: Click the Start button, click Control Panel , click Hardware and Sound , under Devices and Printers , click Device Manager. You may try the steps before give up even if the Operating System is Windows 7 as it supports many cameras with default driver.

• In the Device Manager window, at the left of Universal Serial Bus controllers , click the PLUS (+) symbol.
• Under Universal Serial Bus controllers , right-click Sony DSC or USB Mass Storage Device to display the drop-down menu.
• In the drop-down menu, click Uninstall or Remove.
• In the Confirm Device Removal dialog box, click the OK button.
• Restart the computer.
• Follow any on-screen instructions to complete reinstallation of the USB driver.

If the issue persists, reset the Camera by removing the battery for more than one minutes and check the operation.
I hope following the above troubleshooting steps should definitely resolve the issue. If you require any further assistance, please get back to me with the exact Operating System, I can definitely help you with this.
If a PC connection is not recognized by a Computer, most probably it will not be a hardware issue.

Try reinstalling the software in the PC.

desktop troubleshooting refers to the repairing of the desktop computer. A desktop computer is composed of CPU, Monitor, Keyboard, Mouse and other external peripherals such as printers and other devices.
Network troubleshooting refers to the repairing of network trouble that may be in Wired or wireless network. A network in computer terms, refers to a group of computers interconnected to each other via wired connection or wireless.

Here are some sites you can look at to see if they can help you.


USB Help sites:
http://www.usbman.com/WinME%20USB%20Guide.htm

General USB troubleshooting in Windows XP
http://support.microsoft.com/kb/310575

Troubleshooting for USB drives
http://www.uwe-sieber.de/usbtrouble_e.html

THE FOLLOWING IS COURTESY OF MICROSOFT Help and Support

When you plug a USB device into a Windows XP-based computer immediately after the computer comes out of standby (S3) or hibernate (S4), the computer may not recognize the USB device. When this issue occurs, the USB device may be listed in Device Manager as an unknown device, and you may receive the following warning message:
Unrecognized device has been found.

This issue occurs because, when the computer comes out of S3 or S4, there is a five- to ten-second period when the selective suspend feature of the USB driver will interfere with detection of a new USB device connection. The time period depends on several factors. This includes the following factors:• Host controller hardware
• Attached hubs
• Attached devices
• USB driver versions
• Support for USB 2.0
• Additional system hardware or configurations that may change the timing
There may be other reasons that a USB device is not detected

Method 1
loadTOCNode(2, 'workaround'); After the computer comes out of S3 or S4, wait five to ten seconds before you plug the USB device into the computer or hub.

Method 2
After the computer comes out of S3 or S4, unplug the USB device, and then plug the device back into the computer or hub.

Method 3
Use the Device Manager to scan for new hardware. Follow these steps: 1. Click Start, click Run, type Devmgmt.msc, and then click OK..
2. On the Action menu, click Scan for hardware changes. This causes Windows to recognize new devices.
3. Close Device Manager and Control Panel.

Method 4
Disable power management of the USB hub.
Note If you perform the following procedure, you may also reduce the battery life on a portable computer.
To disable power management on the USB hub, follow these steps: 1. Click Start, click Run, type devmgmt.msc, and then click OK.
2. Expand the Universal Serial Bus controllers node, and then follow these steps for each USB Root Hub that is listed: a. Right-click the USB Root Hub, and then click Properties.
b. Click the Power Management tab.
c. Click to clear the Allow the computer to turn off this device to save power check box, and then click OK.

SIMILAR PROBLEMS AND SOLUTIONS loadTOCNode(1, 'moreinformation'); For more information about advanced troubleshooting tips for general USB problems, click the following article number to view the article in the Microsoft Knowledge Base: 310575 (http://support.microsoft.com/kb/310575/) Advanced troubleshooting tips for general USB problems in Windows XP For more information about how to troubleshoot unknown devices in Windows XP, click the following article number to view the article in the Microsoft Knowledge Base: 314464 (http://support.microsoft.com/kb/314464/) How to troubleshoot unknown devices that are listed in Device Manager in Windows XP







Try restarting the computer with the device in. Sometimes if you clear the memory that might help (stating the machine without memory then put it back and start it again).

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)Recommended resolution

Reasons for this error include a driver that is not present; a binary file that is corrupted; a file I/O problem, or a driver that references an entry point in another binary file that could not be loaded.

Uninstall the driver, and then click Scan for hardware changes to reinstall or upgrade the driver.

On the General Properties tab of the device, click Troubleshoot to start the Troubleshooting Wizard.