It can sometimes be difficult to setup a digital camera on a new computer. Usually the process is simple: plug the camera in, allow the system to install the driver and begin using the system, however, sometimes things can go wrong. Following these steps can solve more than 90% of problems relating to USB connection issues. You must be thorough and follow it step-by-step. What CF Card is installed in the camera? A large number of problems are caused by incompatible CF Cards. In many cases these cards will work while shooting but can fail to properly download to the computer. You must be extra careful that the card is approved. Actually look up the card you are using in the manual to see if it on the list. Many retailers include "Unapproved" cards in their bundles, so just because a card came with the camera doesn't mean that it is "Approved". If in doubt, use the "Nikon Starter Card" for testing. Is the Camera in Mass Storage Mode? While PTP mode can be used if your camera and operating system (Mac OS X and Windows XP) supports it, for troubleshooting it may be useful to switch to MSC USB mode using the camera's setup menus. Are there images on the card that can be viewed on the camera in playback mode? Nikon View will not auto launch or give a transfer window with no images on the flash card. If you have covered the first three items you should now connect the camera to the rear USB port (not through a hub or front port) on the computer. On all Windows systems excluding Windows 98 Second Edition (SE) ("Plain" Windows 98 is not supported.) make sure the Nikon View CDROM has been removed from the system prior to connecting the camera. Does the LCD Display Screen go dark after being connected for 2 seconds? If you are not getting the "Found New Hardware" wizard then check the LCD display. If the display stays "on" and the camera seems to be in Shooting mode or Playback mode then you may have a bad cable, camera USB port or computer USB port. If this is the case, contact Nikon Support for more information or Click Here for more troubleshooting. Does "New Hardware Wizard" Start? If you connect the Camera and a "Found New Hardware" wizard comes up you should allow the system to auto search for the driver by simply clicking the "Next" button until it is finished. (Windows 98SE requires the Nikon View CD-ROM to be in the CD-drive at this point.) On Windows systems newer than Windows 98SE the camera should pick up and use the Microsoft Mass Storage driver. "Hardware Handshaking" You need to understand how hardware handshaking works. The hardware Handshake occurs when a USB device is connected to the USB port. The computer detects the USB device on the USB bus and asks: "What are you?" The Coolpix line of cameras should answer: "I am a Nikon Coolpix 5700 currently set to Mass storage mode." If the computer does not understand this message the most likely cause is an incompatibility with the USB chipset on the partic
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