I bought a used Palm pre. When I turn it on it is asking me for a sign in and password for the palm account. Is there anyway I can restore it so it is ready for activiation with sprint. Or do I even need to. Will sprint restore it for me?

To Unlock the Palm-One Pre from the Network lock,Use the Unlock code,that is best to Unlock the Phone...You can get the Unlock code from here Ttheunlockspot.com and Unlock it.You can follow the instructions below and Unlock it step by step:
Palm One Pre Unlocking Instructions Warning : Do not enter any wrong unlock codes on your Palm One Pre mobile phones. If you enter over a certain amount of wrong unlock codes on your Palm One Pre mobile phone, your phone may get hard locked and sometimes become unusable.
1. Switch ON your Palm One Pre with a Not ACCEPTED SIM Card.
2. Your Palm One Pre will ask for an unlock code.
3. Enter the Unlock Code we sent you.
4. Your Palm One Pre is now unlocked.

*NOT ACCEPTED : We mean, to use a Sim card from a network other than the network your Palm One Pre is locked to.

The only way I'm aware of to do any form of "Hard reset" with these phones is via their website, follow these instructions.
On your computer, go to palm.com/support
Enter your Palm profile email address and password.
Click Wipe Device to remotely reset your phone.
Afterr the full erase, turn on your phone and sign in to your existing Palm profile-do not create a new profile! Any data that has been backed up to your profile, including third-party applications, is restored to your phone. Information from online accounts you synchronize with-such as Google or Microsoft Exchange ActiveSync-is restored to your phone also.

You should use the WebOS doctor. It will do a clean reset of your phone. All of your applications that aren't homebrew will be restored when you sign in to your phone after resetting it.
If you have a Palm Pre Plus, use this link. http://palm.cdnetworks.net/rom/preplus/p145r0d09132010/ver1z0np145rod/webosdoctorp101ewwverizonwireless.jar Here are directions.

http://www.precentral.net/how-to-restore-seriously-ill-pre

Scroll to the last heading.

If you locked your screen and cannot remember your password or PIN to unlock the screen, you need to perform a full erase of your phone.
A full erase deletes all data stored on your phone, including third-party apps, pictures, downloaded music and videos, and documents stored on the USB drive. After the erase, you can restore any data that was backed up to your Palm profile, including sync account info (Google and/or Exchange) and third-party apps.
To reset your phone and restore data, do the following:

1. From the Pin Incorrect or Wrong Password screen, press and hold Option + Sym + power and continue holding for 10 seconds after the Full Erase screen appears.
2. After the phone reboots, sign in to your Palm profile to restore to your phone any data that was backed up to your profile.

Level 1: Using secondary apps

Level 2: Using security app

Level 3: Unable to login

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Hello, Natking04 -

It seems there is more than just one version of the Palm Pre. It would help to know what version yours is:
- Palm Pre
- Pre Plus
- Pre 2
- HP Pre
You can add information to your question with the Comment feature.

Also, are you in the USA now? Fixya.com receives questions from people all over the world and some answers are dependent upon knowing where the questioner resides.

Until I know more, this is the link to the Palm Pre user manual:
https://support.sprint.com/global/pdf/user_guides/palm/pre/palm_pre_ug.pdf

You also may find the information here helpful:
https://www.safaribooksonline.com/library/view/palm-pre-the/9780596806835/ch01.html

It sounds like you may have a software error from your device. Chances are good a hard reset would resolve the issue. A hard reset is when you reset the device and restore it to factory settings. Note doing this will delete all data from your device, so it would be wise to back everything up first!
Also, since your Palm Pre has a feature called a Palm Profile, ENSURE with 100% certainty that you have the correct email address and password for your palm profile. This info will be very helpful and required to re-sync all your contact data to your device.
Once you have backed up and are ready to hard reset your device;

• Open Device Info
• Phone Reset Options
• Tap Partial Erase Partial Erase will not erase files on the "USB" storage of the device, which include your photos. It will remove applications you've installed and other files.

It will ask you to confirm your setting. It will then reboot your phone. Do not be alarmed if your phone sits at a pulsing PALM logo, this is normal and does take approximately 5 minutes.
Once it is powered back up, it will ask for your palm profile info (email and password) I mentioned early. This will begin the syncing of your contact data and some of your settings. This should fix the messaging issue! Let me know how this works for you and if I can be any more assistance.

There are two possible solutions to this problem

1. if you've previously linked and synced your phone with a google account then you can simple go to google.com/contacts to view your contacts from where you can export them to outlook etc and then on to your new phone.

2. get/borrow another palm device running webos. reset it. sign into your account, if you'd previously enabled backing up to your palm profile online, you can just sign in using your palm profile id and the contacts will be synced with the new device. Then sign into google and sync the device with a google account and from there you should get a hold of your contacts.

If you have a Sprint Palm Pre, use thishttp://palm.cdnetworks.net/rom/pre/p145r0d08102010/spr1ntp145rod/webosdoctorp100ewwsprint.jar If you have a Verizon Palm Pre Plus, use this http://palm.cdnetworks.net/rom/preplus/p145r0d09132010/ver1z0np145rod/webosdoctorp101ewwverizonwireless.jar If you have a Verizon Palm Pre 2, use this http://palm.cdnetworks.net/rom/pre2/p201r0d02172011/ver1z0np201rod/webosdoctorp102verizonwireless.jar If you have an ATT Palm Pre Plus, use this http://palm.cdnetworks.net/rom/preplus/p145r0d09132010/attp145rod/webosdoctorp101ewwatt.jar
Here are directions, scroll to the last heading http://www.precentral.net/how-to-restore-seriously-ill-pre

no need for a wipe of the handheld, but you will need to go into an authorized service center. they will have a software program that will read the settings of the phone, and then you can reset or turn off the security pin, but you will need to go into the store for this procedure.

Depending on what you want to sync but here is one of their sync programs.

http://www.palm.com/us/support/downloads/pre/migration/dta_windows.html