Question about Dell 1815dn All-In-One Laser Printer

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My Dell MFP 1815dn has a paper Jam 2. I removed the toner cartridge and pulled the paper out, before I realized that I needed to open the back. I believe I thought I got the paper out, but the printer is still giving the Jam 2 error. What is the next step to take?

Posted by dtmccrary558 on

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Gale Todd

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After a paper jam occurs in the rear cover of a Dell Laser Multi-Function Printer 1815N, the printer will not resume when the jammed paper is removed. This is the normal behavior of the printer as there is no sensor on the rear cover of this printer.

To open the back cover and remove any stuck paper, perform the following steps:

  1. Open and close the front cover.
    The jammed paper may automatically exit the printer. If the paper does not exit, go to the next step.
  2. Gently pull the paper out of the output tray.
  3. If you cannot see the paper in the output tray or the paper does not move when pulled, open the rear cover.
  4. Skip to step 9. If you do not see the paper, go to the next step.If you see the jammed paper, push the two blue pressure levers up and remove the paper.
  5. Release the blue strap, the rear cover stopper, and fully open the rear cover.
  6. Unfold the duplex guide fully.
  7. While pushing the fuser lever to the right, open the fuser door. NOTICE: Make sure to unfold the duplex guide before opening the fuser door, or the fuser door may be damaged.
  8. Pull the jammed paper out.
  9. Return the levers, fuser door, rear cover stopper, and duplex guide to their original position.
  10. Close the rear cover.
  11. Open and close the front cover.
    Printing automatically resumes.

Posted on Jun 24, 2011

  • 1 more comment 
  • sherrell Feb 08, 2013

    tried this a printer does not resume printing, instead it keeps beeping and will not print, scan, nothing; even after you triple check everything and turn power on/off

  • sarah dutler Aug 27, 2013

    I am experiencing the same error message with my dell 2145cn model.

  • sarah dutler Aug 27, 2013

    I am experiencing the same problem. It just doesn't reset.

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