I am Eric, I have this error message on my epson stylus pro 9600, SERVICE REQ. 00010004

SIMPLY CLEAN CLEAR RIBBON SENSOR BY PASSING CAR PRINT AND SEE IF THE SAME IS PLACED ON SITE WHERE IS THE SENSOR AND MAKE SURE THE RAIL CAR THAT IS NOT WITH DIRT runs ACCUMULATED THE CATCHING THE CAR I THINK THE NAME OF It ENCODER RIBBON

Hi,

Service Request errors in the range 00010004 - 000101D are related to a carriage movement problem. In some instances like paper jams, the carriage locking tab may be partially pushed in, causing the carriage locking mechanism to put a drag on the carriage or lock the carriage completely. This will cause a carriage error. Make sure the carriage locking tab is pulled to the left. Then turn the printer's power off and release the carriage by pushing down on the cutter blade. Slide the carriage to the left and look for any paper that also may be restricting the carriage from moving freely.

00010004 CR Motor encoder check error
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