The cause and solution may include one of the following: There is a problem with the configuration of the USB port on the computer.See the USB.html file on the EasyShare software CD. The camera is off. Turn on the camera. The battery is not charged. Recharge the battery. Some Advanced Power Management utilities on laptops turn off ports to save battery life. See the power management section of the laptop User's Guide to disable this feature. The USB cable is not securely connected. Connect the cable from the camera to the computer port. The software is not installed. Install the software. The software is installed incorrectly. Do the following to install the software correctly: Disconnect the USB cable. Close all open programs. Uninstall, then reinstall the software. (To uninstall, go to Start > Settings > Control Panel > Add/Remove programs.) Too many programs are running on the computer. Do the following to close all running programs: Disconnect the camera from the computer. Close all software programs. Reconnect the camera. The Battery Monitor or similar software runs constantly. Close the software before starting Kodak EasyShare software.
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