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Make sure that your printer firmware code is updated. Please visit the Lexmark website to download and install the Lexmark S400 Series Firmware Update. If more than one download is listed for your model, choose the first
download in the list. If it is the wrong firmware level, an error message will
tell you which firmware level is correct. The firmware update addresses the problem you mention - printer having trouble recognizing the cartridges and it will help improve your printer's overall performance. Should the problem continue even after updating your printer, it would be best to contact Lexmark technical support center for additional assistance.
Make sure you are inserting a genuine Lexmark cartridge. Try to insert a different known working cartridge, maybe your old black cartridge, to determine if your new cartridge is faulty. If inserting your old black cartridge gives you a message saying "very low ink" or something to that effect, then most probably there's something wrong with the new black cartridge. Have it replaced with a new one from the store where you bought it from. You may also contact Lexmark Technical Support Center for assistance.
Try to reseat the black cartridge. If that doesn't help, try to clean the cartridge nozzles. On the printer operator panel > press Setup button > Maintenance > Clean Cartridges > Ok. Your printer will then print a page, forcing ink through the nozzles to clean them. Try to print again. You may also try to insert a different known working black cartridge to determine if the other is faulty. If your new cartridge is faulty, return it to the purchase store (if within return period) or contact Lexmark technical support for assistance.
yes you have to have both of them then everything should be fine.if you have the color cartridge that is empty put it in for now and see if it will work it will let u know that it is empty but at least you will be able to print in black
its ok I solved it! I didn't realise that all the photo cartridge does is gloss over the colour picture produced by the colour cartridge. I simply had to replace the colour cartridge which had run out, so now its all working perfectly!!
Leaving the cartridge out for an extended period is never a good idea, but it shouldn't be fatal. Make sure you put the photo cartridge in the black slot - not the color one. If the problem persists, you might want to reload the driver for that printer from the www.lexmark.com website.
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