The problem most likely with your unit is one of 2 things. The first being the cable connecting the phone being bad and therefore making improper contact therefore not being able to connect out and send outgoing calls therefore the constant failure when calls are going out.
The second likely source which is more complicated is as a result of the phone processor being faulty. When the phone processor is faulty the only solution is to send it back to the dealer to have repairs done on the phone and maybe replacement of the processor or the unit itself. To determine if the problem is from the phone simply try another unit where the phone is originally connected and if it sends calls out then the problem is from your phone otherwise the problem is from the cables.
Hope this solution has been helpful? Thank you for visiting FixYa.
My name is Todd and I am here to help you.
I am wondering if this is happening from all phones within the network or just the reception desk phone?
I need more information about the line and how the problem occurs.
Can incoming calls come in and be answered on Line 1? On all phones? On Reception Phone?
First line doesn't work anymore. But "it just dials and then "THE" person gets a dial tone?" What does that mean? Are you not breaking dial tone, or is the line disconnecting? Then you "forward" it to another line? How?
Feature *0 does a button query. You press line 1 and it will tell you it's line 1. I don't have a clue what you mean by the line not working. Perhaps you can swap line 1 and line 2 at the system cabinet and see if the trouble follows the lines or stays in the same position.
Carl
When you're ready to answer my questions, and the other "experts" are done, post your answers and I'll get back to you.
Still waiting for the "expert" to clear out of this.
When you reject whoever is holding your question in the expert mode, I have your answer.
Go back into line programming and turn DISA off. The "diat tone" they get actually starts with a stutter and it's looking for a security code and an extension number. In trunk programming after answer mode (AUTO or MAN) the next step (in a CICS anyway) is ANS W DISA. :-)
I bet you'll find it's somehow turned on.
Carl
Did that DISA fix work?
Wow. Tough and mean to go from 2 stars to 1. I'd start crying like a little girl if this meant anything to me. The key was you did someting in programming. I'd be happy to come out. A local service call for you would be $100. You've been out of service for what, SIX days? Man, sometimes it's time to call in a professional and eat the cost.
I'm out of this thread, and really close to out of FixYa. Putting up with end losers is just not worth the effort. I guess that's why I only do this in my spare time.
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Hi, this may indicate that the actual phone line itself is faulty? You need to have it tested by your Telco, to check. it may be a cable fault, and exchange fault, or maybe in the internal wiring. The only things that can cause a symptom such as this is some sort of resistance across the line, that shouldn't be there or a cable fault, or an exchange fault.
If it isn't a cable fault, etc, then we must check, internally we must check the termination Jack, and check this for corrosion etc, if not here, turn our attention to the instrument itself, if all "Other" functions work, then somehow there must be a fault on the phone line interface inside the unit, often the bridge rectifier, for that line goes faulty, especially after a storm etc. but they can just spontaneously fail.
Now there isn't much one can do with regards repair on this unit, if the fault is proved to the phone itself, then one must get it attended to by a professional, to this end, contact Norstar and ask for a referral to an authorised service center, when here or they call, FIRST only ask for a "Quote" as to costings, as it may be preferable to simply replace the entire unit?
What do you want to change? What feature is programmed on the button?
"EACH OF THESE CODES ARE PRECEEDED WITH THE ""FEATURE" " KEY"
**CONFIG NORSTAR CONFIGURATION PROGRAMMING (INSTALLER)
**SCPLUS NORSTAR SYSTEM COORDINATOR PLUS PROGRAMMING
(CICS AND ICS 2.0+)
**ADMIN NORSTAR ADMINISTRATIVE PROGRAMMING (SYS Coordinator)
**BASIC NORSTAR BASIC PROGRAMMING (CICS & ICS S.0+)
**SET NORSTAR SET PROFILE
**LINE NORSTAR LINE PROFILE
**USER NORSTAR USER PREFERENCES (CICS & ISC 2.0+)
**TIME NORSTAR TIME AND DATE (CICS & ICS 2.0+)
*0 BUTTON INQUIRY
*1 FEATURE KEY EXTERNAL AUTODIAL
*2 FEATURE KEY INTERNAL AUTODIAL
*3 FEATURE KEY PROGRAMMING
*4 PERSONNEL SPEED DIAL
*501 SELECT ENGLISH
*502 SELECT FRENCH
*503 SELECT SPANISH
*6 RING TYPE
*7 DISPLAY CONTRAST ADJUST
*80 RING VOLUME ADJUST
*81 MOVE LINE KEYS
*82 DIAL MODES
*831 AA ON/OFF (CICS)
*832 CCR ON/OFF (CICS)
*833 AA/CCR RECORDING MAINTENANCE (CICS)
*84 AUTO LOG OPTIONS
*85 CALL LOG PASSWORD
*89 PROGRAMMED RELEASE
*9 RUN/STOP
0 SYSTEM SPEED DIAL
1 SEND MESSAGE
#1 SEND MESSAGE CANCEL
2 RING AGAIN
#2 RING AGAIN CANCEL
3 CONFERENCE / TRANSFER
#3 CONFERENCE SPLIT
4 CALL FORWARD
#4 CALL FORWARD CANCEL
5 LAST NUMBER REDIAL
60 PAGE GENERAL
61X PAGE INTERNAL ZONE (1-6)
62 PAGE EXTERNAL
63X PAGE INTERNAL ZONE (1-6) PLUS EXTERNAL
64 LINE POOLS
65 MESSAGE REPLY
#65 MESSAGE REPLY CANCEL
66 VOICE CALL
67 SAVED NUMBER
68 RESTRICTION /COS OVERRIDE
69 PRIORITY CALL
70 CALL TRANSFER (BLIND)
71 LINK (HOOK FLASH)
72 TIMED RELEASE
74 CALL PARK
75 GROUP CALL PICKUP
76 DIRECTED CALL PICKUP
77 CALL DURATION TIMER
78 PAUSE
79 EXCLUSIVE HOLD
800 TRUNK ANSWER
801 CALL QUEUING
802 GROUP LISTENING
803 SHOW TIME
804 WAIT FOR DIAL TONE
805 TEST SETS (2.0)
806 HIDE DISPLAY
808 LONG TONES
810 MAKE BUSY
811 CALL INFORMATION
812 ENTER CALL LOG
813 LOG IT
815 AUTO BUMPING
817 IRAD TRANSFER (CICS ONLY)
819 OUTGOING NAME AND NUMBER BLOCKING (4.1)
#819 CANCEL OUTGOING NAME AND NUMBER BLOCKING
82 CAMP ON
83 PRIVACY CONTROL
84 LINE REDIRECTON
#84 CANCEL LINE REDIRECTION
85 DO NOT DISTURB
#85 CANCEL DO NOT DISTURB
86 BACK GROUND MUSIC
#86 CANCEL BACKGROUND MUSIC
87 "SERVICE MODES (DR-3,4,5)"
#87 CANCEL SERVICE MODES
870 SHOW SERVICE MODES (CICS)
871 EXTENDED RINGING (ICS)
#871 CANCEL EXTENDED RINGING
872 ALTERNATIVE RESTRICTIONS
#872 CANCEL ALTERNATIVE RESTRICTIONS
873 ALTERNATIVE ROUTING
#873 CANCEL ALTERNATIVE ROUTING
88 VOICE CALL DENY
#88 CANCEL VOICE CALL DENY
FEATURE 900 CODES ARE USED FOR OPTIONAL EQUIPMENT SUCH AS:
"VOICE MAIL, ACD, DIAL BY NAME, DOOR PHONE, ETC."
THE FOLLOWING ARE SOME COMMON USAGES:
9** "RAD PROGRAMMING (RAD 2, FASTRAD)"
9*0 RAD TRANSFER (ALL BUT CICS IRAD'S)
9*1 CHECK FEATURE CODES FOR VOICE MAIL
9*2 SMDR Admin
9*3 LOGGER TIME STAMP
9*3 VMI Codes(this was on an 8x24, came up on this code rather than F9*9)
9*4 NORSTAR DOOR PHONE PROGRAMMING
9*5 FLASH LOW RANGE CHECK FEATURE CODES
9*7 ACD ADMIN MAINTENANCE SESSION
9*9 VOICE MAIL INTERFACE (VMI) CODES
900 SMDR,enter an account number to be logged with the call
901 ACD LOGIN
901 VMI Admin
902 ACD UNAVAILABLE
903 VOICE MAIL HIGH/LOW RANGE SELECTION (DISABLED AFTER USE)
903 ACD CANCEL WRAP
904 ACD HELP
904 FLASH ACD LOW RANGE LOGIN/OUT
905 ACD CATEGORIZE
905 FLASH LOW RANGE DN IDENTIFIER
906 ACD RECORD CALL
906 FLASH LOW RANGE VM TRANSFER
907 FLASH LOW RANGE VM INTERRUPT
908 STAR TEXT (OBSOLETE)
908 FLASH ACD LOW RANGE BUSY MODE
909 ACD ANN. MAINTENANCE
909 FLASH ACD LOW RANGE QUEUE STATUS
910 FLASH LOW RANGE LEAVE MESSAGE
911 FLASH LOW RANGE OPEN MAILBOX
912 FLASH LOW RANGE OPERATOR CONTROL
913 ACD CALLS QUEUED
913 FLASH LOW RANGE SYSTEM ADMIN LOGIN
915 NORSTAR VOICE MAIL 2ND LEVEL ACCESS (PSWD=ACCESS2)
920 ACD ADMIN SESSION
921 ACD ROUTING SESSION DAY/NIGHT
922 ACD ADMIN STATISTICS SESSION
923 ACD GROUP STATISTICS SESSION
960 DIAL BY NAME (CINTECH NSVM OPTION)
961 DIAL BY NAME ADMIN (PSWD=1234)
980 VM SEND MSG TO ANOTHER MAILBOX
981 VM LOG INT MAILBOX
982 VM OPERATOR STATUS(PSWD=OPERATOR(67372867))
983 VM ADMIN PROGRAMMING (PSWD=1020000)
983 VM SOFTWARE LEVEL(LOGIN THEN OPTION 9)
984 VM TIME AND DATE(STARTALK Pswd=1020000)
984 AUTO FOREWARD TO VMAIL(NSVM4.0)
984 FLASH ACD LOGIN/OUT
985 "VOICE MAIL DN INQUIRY(RESET VM ADMIN PSWD 9,73738767793)"
986 VOICE MAIL TRANSFER
987 VOICE MAIL INTERRUPT
988 VOICE ACTIVATED NAME DIALING (NSVM 4.0)
988 FLASH ACD BUSY MODE
989 RECORD CALL (NSVM 4.0)
989 FLASH ACD QUEUE STATUS
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How do I get my 1st line to work normally again?
A list of 100 code features does not help me. I need to know the step by step process to get into the phone menu and have my Line 1 work like it used to before. It just rings once, and when I try to pick up that line while ringing, it says that it is in use. How do I fix that?
I am in the Admin menu where the problem was created when we tried to set the line priority, and it makes it look like our line 1 is not in use. So, how do I navigate through here to get line 1 to function normally again?
No, I can pickup line 1 and I can dial out or I can forward it. But, when people try to call the phone number that is associated with Line 1, then it rings once and then gives the caller a dial tone. While it rings once here at the office, I try to pick up Line 1 to answer the incoming call, and it says the line is in use. So, I figure in the Admin menu somehow it is set to answer it in a weird way that will not allow us to answer it but it goes to a dial tone. No idea how to fix.
Help, my Line 1 which is my primary line that rolls to my other 2 lines if it is busy will not allow us to pick up calls on it and it does not roll to the other lines. It acts as if it is in use when we try to pick it up. It only rings once. And, the person calling that line only hears it dial then they get a dial tone. Where is this line going, and how do I get it back?
Sorry, I did the Feature *0 for the button query and it still shows it as line 1. So what I mean by not working is that it actually does ring once when someone calls but if you try to pick it up during that ring, then the display says "In Use" and will not allow you to do it. The person who dials into my office main line hears it dial/ring once then just gets a dial tone. So, somewhere in my Admin Settings I was trying to set line priority pickup from some garbage instructions that a tech guy had left for me that hooked up my phone lines in my new office, and I changed something that sort of disabled line 1 or is sending it to nowhere.
We can make outgoing calls from Line 1 on all phones, but the phone can not be answered from Line 1 on any of our 4 phones in the office. All of our other 3 lines, 2 phone and 1 fax, are working normally. So, it is a problem from the settings on the Norstar phones when we tried to update it to make Line 1 the line that automatically picks up when dialing out.
How do I reject someone from holding my question?
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