Hello,
We have a Xerox 3200MFP that until recently was functioning perfectly. Whenever we attempt to fax anything, we get an LCD error message that says "Memory Full".
Going into the menu > maintenance > clear memory, I get another error message that says "Function Impossible". I have searched through Xerox's site, google, and have even called xerox's tech support with nothing to show for it. The printer is outside of the 30 day return policy from office max and Xerox says they will replace it if we pay for shipping.
I've also tried downloading utilities from Xerox only to get cryptic error message on trying to run them. I tried downloading their latest firmware update, but the only way (that I know of) to update it is through their software, which does not function.
Anyone familiar with this printer at all that can help?
Memory Full Message
Clear the Memory
There are several features that can be selectively cleared from the machine's memory. See the table below for additional information.
List of Features
Feature
Description
Clear All Mem.
Clears all of the data stored in the machine's memory.
Paper Setting
Restores all of the Paper Setting options to the factory default.
Machine Setup
Restores all of the Machine Setup settings to the factory default.
Copy Setup
Restores all of the Copy Setup options to the factory default.
Fax Setup
Restores all of the Fax Setup options to the factory default.
Fax Feature
Cancels all of the scheduled fax jobs in the machine's memory.
Advanced Fax
Restores all of the Advanced Fax options to the factory default.
Sound/Volume
Restores all of the Sound / Volume settings to the factory default.
Sent Report
Clears all records of sent fax jobs.
RCV Report
Clears all records of received fax jobs.
Address Book
Clears the speed dial and group dial numbers stored in the machine's memory.
Scan Journal
Clears the information on Network Scan sessions stored in the machine's memory.
To clear a feature from memory:
NOTE: Make sure all fax jobs have been completed before clearing the memory.
I've reinstalled the firmware with no success. I have tried repeatedly to clear the memory via the LCD user interface (there is no software solution to this). The message I get when trying to clear the memory is "Function Impossible".
Do you have the receipt for the machine? You have a 1 year warranty from Xerox on that machine, Here is the copy and paste from the warranty information on the Xerox website.
Xerox warrants that the Phaser 3200MFP product and its Consumables, Routine Maintenance Items, and Options/Upgrades (related items) will be free from defects in materials and workmanship for the periods set out below:
Product: a period of one (1) year from the date of shipment.
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Yeah, their response was send us the broken printer, we fix it and send it back, or send you a new one, and you also have to pay for shipping.
I was just wondering if there was a trick to this before I had to deal with Xerox.
My xerox 7655 boots up with a service message saying system is unavailable attempting to restore system, and then sits there for hours. i tried to factory reset it but it doesnt allow me to pull up any options under the tools menu but the printer calibration. Also many of the other options are unresponsive or missing selections. how do i fix this?
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