The sound on my windows 7 laptop is on mute and wont work troubleshooting is not working either please help

Fix audio or sound problems in Windows 7, 8, & 10

Symptom

There could be various reasons why the device has lost audio capabilities. Please follow the troubleshooting steps below to diagnose the issue:

1. Check the Sound Settings
2. Uninstall Sound Driver from Device Manager and Restart (Windows will attempt to reinstall the driver, if not, try step 3)
3. Update Sound Driver from Device Manager
4. Change default sound format
5. Restart Audio Services

Applicable Brands

• ideapad
• ideacentre
• ThinkPad
• ThinkCentre

Operating Systems

• Windows 7
• Windows 8 & 8.1
• Windows 10

Solution

Watch our video: Audio issue on my PC
For Windows 10, try the Windows audio troubleshooter
https://pcsupport.lenovo.com/us/en/SupportPhoneList

Try going into sound select and test reinstall driver off Asus website..if you installed new windows or update drivers may not work right...see if you can roll back driver in device manager ..if not lookup your laptop model and reinstall...

Volume up? Not Muted? Go to SOUND in Control Panel click open Sound look for Defauld device> speakers>sound tad. What is configured?

please clarify orange light from where? white lights?

Good day,
1. Click Start Menu, click Control Panel 2. Double click Device Manager 3, Expand Sound, video and GC
With Drivers

Without Drivers
4. If your audio device has no sound driver, click the link below and install. Note: Choose the right driver for your Operating system on the drop down menu and the right vendor. Windows Vista driver will work as Windows 7, choose x86 if your using a 32bit OS.
Audio
However, the line-in connection to your sound card is muted by default. This means that if you plug an audio device into this port, it will not produce any sound on your computer until you enable sound for the line-in connection.
To enable sound for the line-in connection

1. Open Audio Devices and Sound Themes by clicking the Start button , clicking Control Panel, clicking Hardware and Sound, and then clicking Sound.
   

2. Click the Playback tab, click Speakers, and then click Properties.
   

3. Click the Levels tab, and then, under Line In, click the Mute button to enable sound for the line-in connection.
   

Hope this helps, thank you for posting.

Almost all laptops have the sound card integrated into the motherboard.

If you have a headphone jack on the unit, you should have sound when you plug in some headphones or speakers.

If the sound is not working you will need to look in "Control Panel" and "Device Manager" in windows to be sure the system sees the sound hardware and if it is working correctly.

Also, please be sure the sound is not "muted" under Sounds and Audio Devices in "Control Panel"

Sir, i have HP Pavilion dv 1000 (XP operating system). Recently, i upgrade it by Window 7 but Now audio driver is not working properly now. pl suggest to solve it.----- pratik

Click on the Volume icon in the system tray and check if they have not been muted by Windows 7. Un mute them and you will get all the sound.

You need to check the record settings and make sure the mic is not muted or turned down to low. Click START, CONTROL PANEL, then SOUND icon. Click the AUDIO tab up top. Make sure that your sound card is selected in the drop down menu under Sound Recording. Now click VOLUME tab. A new window will open up. Click OPTIONS then PROPERTIES. Make sure you have a check by the MIC and click OK. In the Recording Control window, turn the level up for Microphone and make sure it is not muted. Let me know what happens.

no sound